Wealth Concierge

Royal Bank of Canada; Toronto; On-site; CAD 55,000 - 90,000; Full time

Job summary

Royal Bank of Canada’s RBC PH&N IC division is seeking a Wealth Concierge in Toronto to support Investment Counsellors and high-net-worth clients with concierge-level service and coordination.

You will manage client inquiries, prepare planning materials, and assist with wealth management workflows, leveraging Salesforce and other internal tools to ensure smooth client experiences.

Qualifications

• Minimum of 2 years' experience in a similar role in the Investment/ Wealth Industry.
• Demonstrated experience providing service and coordination to advisory teams and their clients within a wealth management setting.
• University Degree
• Successful completion of CSC (Canadian Securities Course)
• CFP, PFP, or working towards either designation.
• Strong attention to detail and the ability to prioritize urgent tasks efficiently
• Excellent written and verbal communication skills
• Advanced MS Office skills (Word, Excel, Power Point)

Responsibilities

• Provide excellence in client service; by responding to all client inquiries, update client files as required and prepare client presentation material for wealth planning meetings.
• Prepare all Annual Review Meeting material in advance.
• Review Financial Plan, Will and Estate Plan and Insurance information prior to client presentation.
• Utilize Salesforce when updating Wealth Planning items and myGPS preparation.
• Communicate with COIs/CA's/LLB's etc.
• Support advisory team and client through the wealth management process; help gather relevant info, documents, and questionnaires; enter data into specific applications.
• Establish and maintain strong working relationships with partners and resources to support the role and team in their daily operations.
• Proactively assist with client management of appointments and scheduled meetings/calls.
• Assist the Investment Counsellors and the team where additional support is needed based on volume of administrative workflow and client confirmation transactions.

Skills

Client service

Coordination

Communication

Attention to detail

Time management

Education

University degree

CSC (Canadian Securities Course)

CFP/PFP or pursuing designation

Tools

MS Office

Salesforce

myGPS

Job description

Job Description

What is the opportunity?

RBC PH&N Investment Counsel ("RBC PH&N IC") is one of Canada's leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners. We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists.

As the Wealth Concierge, you will be responsible for supporting a team of established Investment Counsellors and their valued clients with concierge level service and coordination. You will possess a passion for service excellence with a focus on problem resolution and attention to detail, while coordinating with various department and internal partners.

What will you do?

• Provide excellence in client service; by responding to all client inquiries, update client files as required and prepare client presentation material for wealth planning meetings.
• Prepare all Annual Review Meeting material in advance.
• Review Financial Plan, Will and Estate Plan and Insurance information prior to client presentation.
• Utilize SalesForce when updating Wealth Planning items and my Discovery preparation.
• Communicate with COI's/CA's/LLB's etc.
• Support advisory team and client through the wealth management process. Help gather relevant info, documents, and questionnaires. Enter data into specific applications (e.g., myGPS). Track progress and follow-up.
• Establish and maintain strong working relationships with the partners, COI's and other resources necessary to support the role and team in their daily operations.
• Proactively assist with client management of appointments and scheduled meetings/calls.
• Assist the Investment Counsellors and the team where additional support is needed based on volume of administrative workflow and client confirmation transactions.

What do you need to succeed?

Must-have

• Minimum of 2 years' experience in a in a similar role in the Investment/ Wealth Industry
• Demonstrated experience providing service and coordination to advisory teams and their clients within a wealth management setting, supporting the day-to-day needs of established investment professionals and high-value relationships.
• University Degree
• Successful completion of CSC (Canadian Securities Course)
• CFP, PFP, or working towards either designation.
• Strong attention to detail and the ability to prioritize urgent tasks efficiently
• Excellent written and verbal communication skills
• Advanced MS Office skills (Word, Excel, Power Point)

Nice-to-have

• CIM Designation (Chartered Investment Management)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Challenging work
• Variety of assignments
• Financial strength and a strong brand
• Prestige
• Management that supports your work and progression

Job Skills

• Asset and Liability Management (ALM)
• Cash Management
• Client Counseling
• Competitive Markets
• Financial Statement Analysis
• Investment Management
• Investment Risk
• Market Risk
• New Challenges
• Results-Oriented

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City:

Toronto Country:

Canada Work hours/week:

37.5 Employment Type:

Full time Platform:

WEALTH MANAGEMENT Job Type:

Regular Pay Type:

Salaried Posted Date:

2026-11-03 Application Deadline:

2026-11-18 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $90,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace