Warranty Manager (maternity leave contract)

Jobvite, Inc.; Ottawa; On-site; CAD 85,000 - 130,000; Full time

Benefits offered by this job

Annual bonus program

Job summary

Mattamy Homes Canada is seeking a Warranty Service Manager in Ottawa to lead the Warranty Department's daily operations, ensure homeowner requests are fulfilled, and drive service excellence. You will manage warranty service work, coordinate trades, mentor staff, and maintain professional relationships with homeowners while meeting timelines and budget requirements in a fast-paced environment.

On-site role, full-time contract with potential for permanency, reporting to Senior Warranty Manager,

Qualifications

• 2+ years of people leadership experience.
• 3+ years in a customer service or construction role.
• Knowledge of Tarion and terms of trade contracts.

Responsibilities

• Manage the completion of warranty service work within budget and timelines.
• Schedule 30-day and year-end warranty service requests.
• Respond to deficiencies with timely resolutions and reporting.
• Review repairs for quality and schedule adherence and provide ongoing guidance.
• Ensure trades are scheduled properly and expedite work to meet timelines.
• Collaborate with Senior Builders and Trade Partners; communicate homeowner concerns to Construction.
• Provide leadership to Warranty Service staff through coaching and performance management.
• Maintain professional relationships with homeowners and handle escalations gracefully.
• Manage emergency service requests after closing, including Model Homes support.
• Keep site compounds clean and presentable and participate in community events.
• Engage in Mattamy University sessions and internal training.

Skills

People leadership

Customer service

Communication

Time management

Problem solving

Education

College/University degree or diploma in Business, Construction, Urban Planning, Leadership

Job description

Role: Warranty Manager

Location: Ottawa, Ontario (on site, 5 days/week)

Company: Mattamy Homes Canada

Department: Warranty Department, Ottawa Division

Employment Type: Full-Time Contract (12-18 month contract with possibility of permanent)

Reports to: Senior Warranty Manager

What we offer

In keeping with the Mattamy Mission of providing The Best Homeowner Experience, the Warranty Service Manager in our Ottawa Division is responsible for the daily operations of the Warranty Service Department to ensure that homeowner service requests are fulfilled while delivering on our mission.

What you’ll do

• Manage the completion of warranty service work, while adhering to budget, which includes:
  • Collect, review, and schedule 30 day and year-end Warranty Service requests.
  • Respond to and provide immediate resolution to deficiencies, including mediation, arbitration, conciliation inspections, and reports.
  • Review repairs completed by Warranty Service Technicians for quality of work and completion as per schedule and provide on‑going support and guidance.
  • Ensure trades are scheduled appropriately and expedite work in order to adhere to Warranty Service timelines and guidelines.
• Work closely with Senior Builders and Trade Partners and regularly communicate with the Construction team to report repetitive deficiencies and homeowner concerns.
• Provide exemplary leadership to all Warranty Service employees through ongoing performance management, development, coaching, and attracting and retaining strong performers.
• Responsible for creating and maintaining relationships with homeowners including the ability to deal professionally with upset/irate customers.
• Manage emergency service requests after closing, including emergency support for the Model Homes and Sales Offices.
• Responsible for site compounds remaining clean and presentable.
• Participate in Mattamy community events and play an active role in Mattamy University sessions.

What you bring

• College/University degree or diploma in Business, Construction, Urban Planning, Leadership or a combination of post‑secondary education and experience.
• Demonstrated people leadership experience (minimum 2 years)
• 3+ years of experience in a customer service or construction role.
• General knowledge and familiarity with terms of trade contracts and Tarion.
• Ability to set priorities, meet deadlines and manage variable workloads.
• Strong organizational and time management skills with ability to work in a fast‑paced work environment.
• Excellent communication skills – both verbal and written.
• Customer focused with strong problem solving and decision‑making skills.

Bonus points

• Experience working with a homebuilder.
• Carpentry, electrical, plumbing, drywall and painting experience.

Compensation

The expected base salary range for this position is $8 5,000 - $1 30,000. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.

• You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Who we are

Mattamy Homes is the largest family‑owned homebuilder in North America, with 40‑plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we’re on a journey toward a welcoming, barrier‑free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.