Warranty Technician

MyFutureIsBuilding; Ottawa; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health benefits

Health care spending account

Group RRSP with matching

Employee & family assistance program

Charitable initiatives and team events

Job summary

Cardel Homes is seeking a Warranty Technician to deliver high-quality repairs in occupied homes across Ontario. You will resolve deficiencies promptly, communicate clearly with homeowners, trades, and site teams, and uphold customer satisfaction.

You will inspect, repair, and document warranty work, coordinate with the Warranty Coordinator, and support construction teams by identifying recurring issues and proposing solutions.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• 2-5+ years of residential construction, warranty, or trades experience.
• 2+ years warranty or tradesperson experience.
• Valid driver's licence and reliable transportation.

Responsibilities

• Address pre-occupancy and post-possession homeowner concerns.
• Conduct visual inspections and assess warranty deficiencies.
• Perform hands-on repairs including drywall, painting, carpentry, tile, caulking and general maintenance.
• Complete PDI, Initial Form, Mid Year Form, and Year-End warranty work orders.
• Coordinate additional service with Warranty Coordinator when required.
• Keep homeowners informed and document completed work accurately.
• Respond to urgent service issues such as leaks, water penetration, plumbing issues, and heating failures.
• Support construction teams by identifying recurring issues and recommending solutions.
• Troubleshoot service issues and determine appropriate corrective actions.
• Perform deficiency repairs identified prior to homeowner possession.
• Update work orders and obtain homeowner sign-off on completed repairs.
• Conduct regular site visits to stay informed of construction progress and identify potential service concerns.
• Act as a liaison between homeowners and the Service teams.
• Prepare and submit clear service reports outlining completed work and outstanding items.
• Provide technical support and guidance to Labourers, Carpenters, and other Service Technicians.
• Assist with additional duties as required.

Skills

Customer service

Communication

Problem solving

Multitasking

Independent work

Education

High School Diploma or GED

Tools

Ontario Building Code

Tarion Warranty

Ontario New Home Warranties Plan Act

Job description

Salary Range: $60,000.00 To $70,000.00 Annually

Cardel is a group of companies with offices in Alberta, Ontario, Colorado, and Florida. We develop exciting communities and build beautifully designed and exceptionally well-built homes for every stage in life. Cardel Homes is proud to be building in various Ontario communities.

The Warranty Technician is responsible for providing high-quality repairs and exceptional customer service in occupied homes. This role requires the timely resolution of deficiencies while maintaining a professional, homeowner-focused approach when interacting with homeowners, employees, managers, trades, and community members.

The successful candidate will work collaboratively with homeowners, trades, site teams, and service leadership to complete residential repairs, support warranty obligations, and ensure customer satisfaction.

• Extended health benefits
• Health care spending account
• Group RRSP with matching
• Employee & family assistance program
• Charitable initiatives and team building events

Responsibilities

• Address pre-occupancy and post-possession homeowner concerns.
• Conduct visual inspections and assess warranty deficiencies.
• Perform hands-on repairs including drywall, painting, carpentry, tile, caulking and general maintenance.
• Complete PDI, Initial Form, Mid Year Form, and Year-End warranty work orders.
• Coordinate additional service with Warranty Coordinator when required.
• Keep homeowners informed and document completed work accurately.
• Respond to urgent service issues such as leaks, water penetration, plumbing issues, and heating failures.
• Support construction teams by identifying recurring issues and recommending solutions.
• Troubleshoot service issues and determine appropriate corrective actions.
• Perform deficiency repairs identified prior to homeowner possession.
• Update work orders and obtain homeowner sign-off on completed repairs.
• Conduct regular site visits to stay informed of construction progress and identify potential service concerns.
• Act as a liaison between homeowners and the Service teams.
• Prepare and submit clear service reports outlining completed work and outstanding items.
• Provide technical support and guidance to Labourers, Carpenters, and other Service Technicians.
• Assist with additional duties as required.

Qualifications

• 2+ years warranty or tradesperson experience
• High School Diploma or GED
• 2-5+ years of residential construction, warranty, or trades experience.
• Previous experience in a service technician or homeowner-facing role is considered an asset.
• Strong customer service, communication, and problem-solving skills.
• Knowledge of Ontario Building Code, Tarion Warranty, and the Ontario New Home Warranties Plan Act.
• Hands-on experience with tools, repairs, and construction materials.
• Ability to work independently and manage multiple competing priorities.
• Strong organizational skills and attention to detail.
• Ability to prepare and submit clear reports and documentation.
• Valid driver's licence and reliable transportation.
• Physically able to perform demanding work, including ladders, lifting, and working in varied weather conditions.

To learn more about our culture, we encourage you to like us on Facebook and follow us on LinkedIn. Accessibility accommodation for job applicants is available upon request.

This is a vacant position. Thank you to all applicants for your interest. Please note only candidates under consideration will be contacted.