Warranty & Field Technician

Akash Homes; Calgary; On-site; CAD 52,000 - 70,000; Full time

Benefits offered by this job

Extended health care (dental, vision)

RRSP program

Continuing Education Support

Job summary

Akash Homes in Calgary, Alberta is seeking a Warranty & Field Technician to support the on-site warranty program for new homes. You will perform pre-occupancy, 3-month, and 1-year repairs on-site using hand-tools and coordinate with trades and supervisors to ensure quality.

You’ll document findings, communicate with homeowners, and help maintain high standards for construction performance, while keeping sites clean and ensuring timely follow-ups with internal teams.

Qualifications

• On-site warranty repairs and pre/post-occupancy repairs.
• Coordinate with trades and superintendent for quality control.
• Maintain documentation and communicate with homeowners and teams.

Responsibilities

• Address warranty issues on-site with hand-tools for pre-occupancy repairs, 3-month post-occupancy repairs, and 1-year post-occupancy repairs with strict adherence to the Alberta Construction Performance Guide for New Home Warranty in Alberta.
• Contact trades to follow up with home repairs that are unable to be completed as part of Trades Day appointment.
• Assist team members on-site when required with potential on-site issues and trade deficiencies.
• Coordinate with Superintendent for Quality Control review as part of possession hand off. Manage on-site work during Trades Day, including trade reviews, scheduling, and coordination.
• Perform 3-month and 11-month inspections to ensure homes meet Akash Homes’ standards and specifications.
• Document findings accurately and communicate next steps to homeowners and internal teams.
• Provide clear and thorough guidance to homeowners on the operation and maintenance of home systems.
• Address homeowner questions and concerns professionally to build trust and satisfaction.
• Maintain site cleanliness and verify the quality of work performed.
• Communicate effectively when on-site with customers and with trade partners and internal teams.

Job description

Life is complicated enough. At Akash Homes, we believe building a homeshouldn’tbe.We’vegrown fast by doing things differently - removing surprises, prioritizing quality, and delivering homes that feel as good as they look.We’rescaling quickly across WesternCanada,and we need people who are ready to dig in and help shape what comes next.

If youhaven’theard of us: Akash Homes is a homebuilder headquartered in Edmonton, with active communities in Edmonton, Calgary, and Winnipeg. We have an ambitious growth trajectory—andwe’vedoubled year over year.We’renow one of the top 5 builders by permits in Edmonton andtop20 in Calgary.We’vegrown from a small (but mighty) team of 17 in 2023 to over 75 in 2025 (and counting). This kind of growthisn’tjust about thenumbers—it’sabout the culturewe’rebuilding, the peoplewe'reinvesting in, and the momentumwe’reproud to sustain.

The Role

We are seeking a Warranty & Field Technician for Akash Homes, based in Calgary , Alberta.

The Opportunity

At Akash Homes, we're experiencing exciting growth. Our Warranty Team plays a crucial role in ensuring this growth is steady and sustainable. They prioritize relationships with our homeowners and external teams to ensure seamless collaboration, transparent communication, and mutual success. This team also focuses on delivering exceptional customer support, enhancing customer satisfaction, and building strong, long-lasting relationships with our homeowners.

Top 3 Priorities in the First 6 Months

• Learn the workflow for pre-occupancy, 3-month, and 1-year post-occupancy repairs to ensure compliance and consistency.
• Communicate effectively with homeowners to explain repairs, provide updates, and ensure a positive customer experience.
• Maintain accurate documentation of all repairs and report recurring issues promptly to support continuous improvement.

What You’ll Work On:

• Address customer warranty issues on-site with hand-tools for pre-occupancy repairs, 3-month post-occupancy repairs, and 1-year post-occupancy repairs with strict adherence to the Alberta Construction Performance Guide for New Home Warranty in Alberta.
• Contact trades to follow up with home repairs that are unable to be completed as part of Trades Day appointment.
• Assist team members on-site when required with potential on-site issues and trade deficiencies.
• Coordinate with Superintendent for Quality Control review as part of possession hand off. Manage on-site work during Trades Day, including trade reviews, scheduling, and coordination.
• Perform 3-month and 11-month inspections to ensure homes meet Akash Homes’ standards and specifications.
• Document findings accurately and communicate next steps to homeowners and internal teams.
• Provide clear and thorough guidance to homeowners on the operation and maintenance of home systems.
• Address homeowner questions and concerns professionally to build trust and satisfaction.
• Maintain site cleanliness and verify the quality of work performed.
• Communicate effectively when on-site with customers and with trade partners and internal teams.

What You’ll Bring:

• Effective Time Management: Ability to multi-task and prioritize to meet multiple deadlines.
• Responsibility & Problem-Solving: Willingness to assume responsibility, identify problems, take independent action, and request (or offer) assistance where required.
• Technical Skills: Ability to perform on-site warranty-related repairs and pre and post-occupancy repairs.
• Teamwork & Independence: Works well in a team or independently.
• Organizational Skills: Ability to use emails and calendar effectively.
• General Labor Experience: Experience with general labor repairs including framing, drywall, paint, plumbing, installing deck stairs and railings, replacing deck boards, nail pop repairs, etc.
• Construction Knowledge: An understanding of the Construction Performance Guide for New Home Warranty in Alberta.

What You Will Find Here:

Some highlights of our total compensation at Akash Homes are:

• Extended health care (dental, vision)
• RRSP program
• Continuing Education Support

As we continue to scale, we are committed to investing in a total compensation package that matches the needs of our team members.

Akash Homes provides accessible accommodation during the recruitment process. If you require accommodation, please tell us, and we will work with you to meet your needs.

Thank you to all who apply. Only those considered for an interview will be contacted.