Warranty Technician

Rohit Group; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in residential construction is seeking a Warranty Technician in Calgary. This role involves supporting homeowners through the possession process by coordinating inspections, managing service appointments, and ensuring compliance with warranty standards. Candidates should have substantial experience in construction along with strong organizational and communication skills.

Benefits

Vehicle provided for position

Qualifications

• Minimum 5 years of experience in residential construction or skilled trades.
• Strong understanding of home building processes and warranty standards.
• Valid Class 5 Driver’s License and a clean driver’s abstract.

Responsibilities

• Schedule and oversee pre-occupancy walkthroughs and inspections.
• Manage warranty deficiencies and coordinate service schedules.
• Serve as the primary contact for homeowners, providing updates.

Skills

Communication

Problem-Solving

Time Management

Organizational Skills

Education

Diploma or Apprenticeship in a related field

Job description

Job Summary: The Warranty Technician plays a key role in supporting homeowners throughout the possession and warranty process. They ensure homes meet quality standards by coordinating walkthroughs, scheduling service appointments, and facilitating repairs. This role requires regular interaction with homeowners, trades, and internal teams to address concerns and provide timely updates. Strong organizational and communication skills are essential for managing documentation, tracking service requests, and ensuring a smooth homeowner experience. Success in this role comes from attention to detail, problem-solving abilities, and a commitment to delivering excellent customer service.

Key Job Duties

Pre-Occupancy & Walkthrough Coordination

• Schedule and oversee all pre-occupancy walkthroughs, ensuring homeowners understand their new home’s features, finishes, and maintenance requirements.
• Conduct inspections and walkthroughs according to company standards, identifying and documenting any construction deficiencies or homeowner concerns.
• Review warranty-covered and non-warranty items with homeowners while adhering to Alberta New Home Warranty guidelines, setting expectations for the service process.
  
  

Possession & Handover Management

• Schedule and oversee possession days, guiding homeowners through the final handover process and addressing any last-minute concerns.
• Manage and document any warranty deficiencies identified at possession, ensuring accurate records for follow-up service.
• Provide homeowners with detailed information on their warranty coverage, next steps for any outstanding items, and how to request future service.
  
  

Warranty & Service Coordination

• Schedule and oversee all warranty and service appointments, ensuring repairs are completed efficiently and meet quality standards.
• Coordinate initial trade days with homeowners and required trades, confirming availability and outlining service expectations.
• Schedule any necessary return trips for trades during business hours, ensuring work is completed in a timely manner and reschedule as needed if trades fail to show.
  
  

Trade & Work Order Management

• Create and manage detailed work orders, ensuring trades receive accurate information on required repairs and homeowner concerns.
• Generate purchase orders for non-warrantable items, securing approval and coordinating execution with the appropriate trades.
• Proactively follow up with trades to ensure work orders are completed on schedule and address any delays or issues that arise.
  
  

Customer Support & Documentation

• Serve as the primary point of contact for homeowners throughout the warranty and service process, providing clear and timely updates.
• Maintain organized records of warranty deficiencies, completed service appointments, and ongoing repair needs to ensure accurate tracking.
• Ensure all documentation is updated and aligned with company policies, warranty provider requirements, and homeowner expectations.
  
  

Vehicle will be provided for position.

Requirements

Diploma or Apprenticeship in a related field.

Certifications (beneficial but not required):

• Certified New Home Technician (CNHT)
• Home Inspection Certification
• Customer Service or Conflict Resolution Training
• Minimum 5 years of experience in residential construction or skilled trades (carpentry, general maintenance).
• Strong understanding of home building processes, construction practices, and warranty standards.
• Proven experience with power tools, repair techniques, and interpreting building plans/specifications.
• Knowledge of Progressive Warranty and the Construction Performance Guide is an asset.
• Excellent problem-solving and time management skills.
• Strong communication and interpersonal skills — professional, empathetic, and service-oriented.
• Ability to work independently while collaborating with internal teams and external partners.
• Physically able to lift 50 lbs, kneel, crouch, and perform hands-on repair work.
• Valid Class 5 Driver’s License and a clean driver’s abstract.
• Must supply own hand tools.
  
  

LICENSES & CERTIFICATIONS

Required

• Prov Driver's License
  
  

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