Warranty Clerk

NAPA Auto Parts; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

NAPA Auto Parts is seeking a Warranty Clerk in Toronto to manage returns and warranties, enhancing processing times and accuracy. The ideal candidate has automotive aftermarket experience, strong communication skills, and the ability to work independently in a collaborative environment. This role is essential for maintaining effective inventory management and customer satisfaction.

Qualifications

• Experience in the automotive aftermarket and parts supply industry.
• Proficient in Microsoft Office and delivery management software.
• Valid driver’s license is required.

Responsibilities

• Process and verify returns and warranties according to company guidelines.
• Maintain records of shipments, transfers, and inventory.
• Communicate with customers, branches, and vendors.

Skills

Communication

Independence

Prioritization

Tools

Microsoft Office

Delivery management software

Job description

Reporting to the Store Manager, the Warranty Clerk is responsible for processing returns, warranties and transfers. The objective of this role is to improve returns and warranties processing times, accuracy, and completion rates in effort to remove non-moving product, ultimately allowing our stores to receive upgraded inventory & be first to market with the latest moving product.

Your main responsibilities :

• Process and verify returns and warranties according to Company guidelines within set timelines.
• Maintain accurate records of shipments, transfers, and inventory updates.
• Coordinate with DC, vendors, Finance, and Sales on credits and transfers.
• Communicate with customers, branches, and vendors regarding returns and warranties.
• Support regional inventory initiatives and improve processing accuracy and efficiency.

Qualifications

To join our team, you need :

• Experience or knowledge in the automotive aftermarket and parts supply industry, complemented by warehouse or retail expertise.
• Proficiency in computer applications, including Microsoft Office and delivery management software.
• Demonstrated ability to work independently, prioritize multiple tasks effectively, and make sound decisions under pressure.
• Professional attitude with excellent interpersonal, written, and verbal communication skills.
• Valid driver’s license is required.

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.