Warranty Clerk

Tracti.on; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive aftermarket seeks a Warranty Clerk to improve returns and warranties processing. The role involves coordinating returns, maintaining records, and supporting inventory initiatives. Ideal candidates will have industry knowledge and strong communication skills, thriving in a fast-paced environment.

Qualifications

• Experience or knowledge in the automotive aftermarket and parts supply industry.
• Proficiency in computer applications, including Microsoft Office.
• Valid driver’s license required.

Responsibilities

• Process and verify returns and warranties according to company guidelines.
• Maintain accurate records of shipments, transfers, and inventory updates.
• Coordinate with various departments on credits and transfers.

Skills

Communication

Independence

Prioritization

Tools

Microsoft Office

Delivery management software

Job description

Reporting to the Store Manager, the Warranty Clerk is responsible for processing returns, warranties and transfers. The objective of this role is to improve returns and warranties processing times, accuracy, and completion rates in effort to remove non-moving product, ultimately allowing our stores to receive upgraded inventory & be first to market with the latest moving product.

Your main responsibilities :

• Process and verify returns and warranties according to Company guidelines within set timelines.
• Maintain accurate records of shipments, transfers, and inventory updates.
• Coordinate with DC, vendors, Finance, and Sales on credits and transfers.
• Communicate with customers, branches, and vendors regarding returns and warranties.
• Support regional inventory initiatives and improve processing accuracy and efficiency.

Under the hood

To join our team, you need :

• Experience or knowledge in the automotive aftermarket and parts supply industry, complemented by warehouse or retail expertise.
• Proficiency in computer applications, including Microsoft Office and delivery management software.
• Demonstrated ability to work independently, prioritize multiple tasks effectively, and make sound decisions under pressure.
• Professional attitude with excellent interpersonal, written, and verbal communication skills.
• Valid driver’s license is required.

About the division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!