Warranty Claims Specialist

Brandt Group of Companies; Regina; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Learning opportunities

Career advancement

Benefits package

Retirement plan

Job summary

Brandt Group of Companies in Regina, SK is seeking a Warranty Administrator to manage end-to-end warranty claims processing, open/close work orders, and coordinate with technicians and vendors to ensure timely reimbursements.

The role requires meticulous attention to detail, strong organizational skills, and proficiency with Microsoft Office; prior experience with heavy equipment or automotive service environments is an asset. This position is on-site at our Regina location.

Qualifications

• Possess strong organizational skills.
• Possess strong attention to detail.
• Possess strong time management skills.
• Possess strong communication skills, both written and oral.
• Proficient in Microsoft Office Suite.
• Ability to work in a fast-paced environment.
• Ability to adapt quickly to changes.
• Experience in electronic record keeping is an asset.
• Mechanical aptitude and the ability to understand technical repair information are considered strong assets.
• Experience with heavy-duty truck, highway equipment, agricultural, construction, or related equipment is considered an asset.

Responsibilities

• Administer warranty claims processing and documentation to ensure timely and accurate reimbursements.
• Open and close work orders, tracking project progress and maintaining service continuity.
• Process warranty submissions with vendors by accurately interpreting repair documentation and supporting information to secure approvals efficiently and reduce claim turnaround time.
• Reconcile warranty claims against service records and vendor payments to ensure financial accuracy and prevent discrepancies.
• Coordinate with technicians, service advisors, parts personnel, and internal departments to verify service information, interpret repair documentation, and support accurate claim processing.
• Maintain up-to-date records of warranty activities to support audits and performance reporting.
• Communicate with vendors and customers to resolve claim issues and enhance service satisfaction.
• Monitor claim trends and escalate recurring issues to management for continuous improvement.
• Review technician repair stories, diagnostic information, and parts usage to ensure repairs meet manufacturer warranty requirements.

Skills

Organizational skills

Attention to detail

Time management

Communication skills

Microsoft Office

Ability to work in fast-paced env

Adaptability

Electronic record keeping

Mechanical aptitude

Heavy-duty equipment knowledge

Tools

None

Job description

Brandt Group of Companies in Regina, SK is seeking a Warranty Administrator to manage end-to-end warranty claims processing, open/close work orders, and coordinate with technicians and vendors to ensure timely reimbursements.

The role requires meticulous attention to detail, strong organizational skills, and proficiency with Microsoft Office; prior experience with heavy equipment or automotive service environments is an asset. This position is on-site at our Regina location.