Warranty Administrator Audi Downtown Vancouver Vancouver, BC

Dilawri Group of Companies; Vancouver; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Employee social events

Job summary

Dilawri Group of Companies in Canada is currently seeking a Warranty Administrator to join our team and support warranty-related activities with the luxury vehicle manufacturer, Audi. This role offers a hybrid on-site/remote schedule determined by management.

The expected annual salary ranges from CAD 60,000 to CAD 75,000. You will assess warranty claims, ensure compliance with manufacturer policies, and train staff on procedures.

Qualifications

• Post-secondary diploma or degree required or equivalent combination of education and experience.
• Minimum of two (2) years of warranty administration experience, preferably within an automotive dealership environment.

Responsibilities

• Warranty claim assessment, coding, invoicing, correction, and timely submission.
• Adherence to manufacturer's warranty policies and ensuring compliance.
• Training staff on warranty procedures within their position.
• Reviewing warranty credits and posting them to accounting.
• Assisting with payment discrepancy analysis using the warranty schedule and reporting to management.
• Communicating payment discrepancies and warranty deficiencies to management weekly.
• Ensuring warranty return parts are properly tagged, shelved, and managed.
• Participating in training courses as directed by the manufacturer or management.
• Ensuring maximum warranty processing and timely closure of work orders.

Skills

Vehicle knowledge

Organizational skills

Attention to detail

Interpersonal skills

Customer-focused

Microsoft Office

Education

Post-secondary diploma or degree

Tools

Dealership management systems

Microsoft Office

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through theDilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career withDilawri

Position Overview

The Dilawri Group of Companies is currently seeking a Warranty Administrator to join our team and support all warranty-related activities with the luxury vehicle manufacturer, Audi.

This position offers flexible working hours with hybrid on-site/remote capability, to be determined by management and subject to the needs of the business.

The expectedannual salary for this position is$60,000.00 - $75,000.00.

Primary Duties and Responsibilities

• Warranty claim assessment, coding, invoicing, correction, and timely submission.
• Adherence to manufacturer's warranty latest policies and ensuring compliance to them.
• Training all relevant staff on warranty procedures within their position.
• Reviewing warranty credits and posting them to accounting.
• Assisting with payment discrepancy analysis using the warranty schedule and reporting to management.
• Communicating payment discrepancies, logging warranty deficiencies from staff and reporting to management on a weekly basis.
• Communicating short-payments with management and appealing them where justified within the allowed time frame.
• Ensuring that warranty return parts are properly tagged, shelved, and secured in the warranty returns room, returned on time and scrapped in a timely manner.
• Attending any training courses that are job-related by direction of the manufacturer or management.
• Ensuring that the maximum amount of warranty is processed, claimed and work orders closed weekly and by every month-end.
• Ensuring that the dealership is prepared for a successful warranty audit (<2% infraction rate) at any given time and supporting the dealership throughout the audit process when it takes place

Qualifications Required

Education & Experience

• Post-secondarydiploma or degree in any discipline, or equivalent combination ofeducation and experience
• Minimumof two (2) years of warranty administration experience, preferably withinan automotive dealership environment

Skills & Abilities

• Basicknowledge of vehicle mechanics or the ability to quickly understandautomotive systems and components
• Strongorganizational and prioritization skills with the ability to managemultiple tasks simultaneously
• Exceptionalattention to detail and accuracy in data entry and documentation
• Stronginterpersonal skills with the ability to build positive workingrelationships across departments
• Customer-focusedmindset with a desire to exceed expectations
• Proficientwith dealership management systems and standard office software (e.g.,Microsoft Office)

Additional Requirement

• Legallyentitled to work in Canada

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.