Warehouse Associate (Contractor)

Instacart; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

Instacart is seeking a Warehouse Associate to collaborate with Field Technicians in managing hardware for grocery technology. This role involves unpacking, configuring, and troubleshooting hardware while ensuring quality standards are met. Ideal candidates will have a strong focus on customer service and technical skills in hardware and software.

Qualifications

• Ability to lift up to 40 kg in a warehouse setting.
• Experience with Weights and Measures certification standards.
• Interest in working with hardware and software technology.

Responsibilities

• Unpack and perform inbound quality checks on incoming carts and hardware.
• Configure software and hardware to meet retailer needs before shipping.
• Troubleshoot intermittent hardware problems and assist software teams.

Skills

Knowledge of Wi-Fi setup

Communication skills

Organizational skills

Customer-focused

Tools

Slack

Google Sheets

Job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. We see exciting complexity and endless opportunities to serve our community's varied needs through grocery delivery. We work to deliver an essential service that customers rely on for groceries and household goods, while also providing safe and flexible earning opportunities for our Instacart Personal Shoppers.

Instacart has become a lifeline for millions, and we’re building a team to advance our mission. If you’re ready to do impactful work, join us.

Instacart is a Flex First team

Our team members have the flexibility to choose where they work—whether from home, an office, or a coffee shop—while staying connected through regular in-person events. Learn more about our flexible work approach.

Overview

About the Role – Warehouse Associates collaborate with our Field Technicians to set up, diagnose, and resolve hardware and software issues with Caper Carts across partner locations. You will be an expert on cart components and construction, troubleshooting tickets via our Support Portal, and providing feedback on hardware and software status.

Caper supplies all necessary safety equipment, tools, and instructions. You will work with teammates to contribute ideas and help shape the future of grocery technology.

About the Team - Our Warehouse Team manages the hardware lifecycle from arrival to deployment and maintenance, ensuring minimal downtime for our retail partners.

About the Job

Description:

• Unpack and perform inbound quality checks on incoming carts and hardware from our manufacturer.
• Configure software and hardware to meet retailer needs before shipping.
• Conduct outbound quality checks and pack hardware for shipment.
• Provide feedback on hardware performance via our ticketing system.
• Identify technical issues and suggest solutions.
• Serve as a point of contact for cart component queries, understanding all aspects of cart construction.
• Ensure carts meet weight and measurement standards.
• Support training of warehouse and field technicians.
• Troubleshoot intermittent hardware problems and assist software teams.
• Utilize electrical troubleshooting skills, including opening hardware modules to replace components.

About You

Minimum Qualifications

• Knowledge of Wi-Fi setup, configuration, and router wiring.
• Experience with Weights and Measures certification standards.
• Proficiency with communication tools like Slack, Google Sheets, and email.
• Ability to operate battery-powered tools and work with powered stackers and pallet jacks.
• Quick learner capable of following procedures.
• Ability to lift up to 40 kg in a warehouse setting.
• Meticulous in tracking materials via serial numbers.
• Interest in working with hardware and software technology.
• Strong organizational, verbal, and written communication skills.
• Customer-focused with a commitment to exceeding expectations.

Preferred Qualifications

• Experience with POS hardware and software support, including embedded scale systems.
• Familiarity with wiring, electronics, and high-tech devices like copiers and printers.

Pay rate: $30 CAD