Ward Clerk - Schroeder Arthritis Institute

Universityhealthnetwork; Toronto; On-site; CAD 40,000 - 41,000; Part time

Benefits offered by this job

Competitive offer packages

HOOPP pension plan

Transit access

Job summary

University Health Network’s Toronto Western Hospital is seeking a Casual administrative assistant for the Schroeder Arthritis Institute outpatient clinics. You will handle patient admitting, registration, charts, and telephone triage, supporting efficient clinic operations.

The role requires a post-secondary certificate in Office Administration (or equivalent) and health-care experience is an asset. Bilingualism is an asset; strong math and confidentiality are essential.

Qualifications

• Post-secondary certificate in Office Administration or equivalent.
• Knowledge of medical terminology preferred.
• Experience in a health care environment is an asset.
• Knowledge of a second language is an asset.
• 6 months to 1 year experience with computer applications or health information systems (e.g., EPR, MS Outlook, PHS).
• Must be able to read and understand notes, forms and instructions.
• Ability to perform basic arithmetic.

Responsibilities

• Admit/registration for patients and visitors for tests, procedures, or appointments.
• Maintain patient charts and filing systems (electronic and paper).
• Answer, screen and triage telephone calls.
• Schedule patients for tests, procedures and urgent appointments.
• Provide routine clerical support to ensure efficient unit operation.

Skills

Office administration

Medical terminology

Communication skills

Education

Post-secondary certificate in Office Administration (1 year max)

Tools

MS Outlook

EPR

PHS

Job description

Union: CUPE - TW

Number of vacancies: 1

New or Replacement Position: New

Site: Toronto Western Hospital

Department: Schroeder Arthritis Institute, Outpatient Clinics

Reports to: Clinical Manager

Wage Range: $29.28 - $30.10 per hour

Hours: Variable

Shifts: Variable Weekdays

Status: Casual

Closing Date: November 5, 2026

Position Summary

The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care.

Duties

• Provide patient admitting/registration function, receiving/registering patients/visitors coming in for tests/procedures and/or appointments
• Provide patient administrative services, organizing and maintaining patient charts, electronic and paper information filing systems
• Provide reception responsibilities of answering, screening and triaging telephone calls
• Perform unit administrative services ensuring efficient operation of the unit, within scope of authority
• Scheduling patients for tests, special procedures and/or urgent/emergency appointments
• Following established procedures to ensure the efficient flow of patient/patient appointments providing routine clerical support services
• At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent
• General knowledge of office practices, process and procedures
• Knowledge of medical terminology preferred
• Experience working in a health care environment an asset
• Knowledge of a second language an asset
• Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS
• Must be able to read and understand sort notes, brief forms and/or instructions
• Must be able to add, subtract, multiply and/or divide
• Knowledge of another language, an asset
• Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
• Exercise initiative and good judgement with ability to multi-task
• Compliance with confidentiality requirements under UHN Privacy Policy
• Effective organizational, interpersonal, and communication skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand.
• Ability to work effectively in a team environment
• Ability to handle difficult patients/situations

Why join UHN?

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
• Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.