Ward Clerk, Psychiatry

Mount Sinai Hospital (Toronto), Sinai Health; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading healthcare facility as a Ward Clerk, where you'll play a vital role in patient care by facilitating communication and coordination within the Psychiatry unit. We seek detail-oriented individuals with strong organizational and communication skills to support our patients and healthcare team. Your role includes managing patient flow, ensuring high-quality administrative support, and participating in continuous learning. If you're ready to make an impact, apply to be part of our dedicated team at Mount Sinai Hospital.

Qualifications

• Experience with Patient Care Systems preferred.
• Minimum keyboarding/data entry speed of 40 wpm required.
• Proven flexibility and ability to manage multiple tasks.

Responsibilities

• Coordinate admissions, discharges and transfers of patients.
• Provide overall administrative support including answering calls and managing patient flow.
• Compile patient information and oversee quality assurance of charts.

Skills

Proficiency with Microsoft Office

Organizational skills

Problem solving/decision-making skills

Communication skills

Education

Diploma or degree from an accredited educational institution

Graduated from a secretarial studies program

Job description

2 days ago Be among the first 25 applicants

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.

This position is located within our Psychiatry unit.

About This Team

Affiliated with the University of Toronto, this is a 15-bed general psychiatry inpatient unit for the adult population with various mental health diagnoses, including mood, anxiety, and psychotic disorders. The unit is also specialized in geriatric psychiatry and perinatal psychiatry as Mount Sinai is recognized as a specialist in both areas.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.

In This Role You Will

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks
  
  

Job Requirements

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
• 1 year of recent related work experience
• Proficiency with Patient Care Systems
  
  

Skills and Knowledge

• Proficiency with Microsoft Office including Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history
  
  

If this sounds like you and you’re ready to build a career in hospital administrative support apply now and let us know why you would be a great addition to our team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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