Ward Clerk, Psychiatry

Sinai Health; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a detail-oriented Ward Clerk to join their Psychiatry unit. This role is pivotal in ensuring seamless communication and coordination, directly impacting patient experiences. You will manage patient flow, oversee administrative tasks, and provide exceptional support to patients and families. This position offers a unique opportunity to contribute to a team that values continuous learning and growth while delivering high-quality care. If you are tech-savvy and passionate about making a difference, this is the perfect opportunity for you.

Qualifications

• 1 year of recent related work experience required.
• Proficiency with Patient Care Systems is mandatory.

Responsibilities

• Coordinate admissions, discharges, and transfers within the department.
• Provide overall administrative support and customer service.
• Assist with the orientation of new Ward Clerks.

Skills

Microsoft Office (Word, Excel, Outlook)

Patient Care Systems

Keyboarding/Data Entry (40 wpm)

Organizational Skills

Communication Skills (Verbal and Written)

Problem Solving/Decision Making

Education

Diploma or Degree from Accredited Institution

Secretarial Studies Program

Job description

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.

This position is located within our Psychiatry unit.

About this team:

Affiliated with the University of Toronto, this is a 15-bed general psychiatry inpatient unit for the adult population with various mental health diagnoses, including mood, anxiety, and psychotic disorders. The unit is also specialized in geriatric psychiatry and perinatal psychiatry as Mount Sinai is recognized as a specialist in both areas.

Is this you?

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.

In this role you will:

• Receive, greet and screen patients/families/visitors arriving to the unit
• Coordinate admissions, discharges and transfers within and external to the department
• Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
• Compile patient information and disassemble charts for Health Records
• Oversee patient charts on the unit and for quality assurance purposes
• Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
• Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
• Provide customer service to patients and visitors by answering questions and assisting with wayfinding
• Coordinate the sterilization or repair of medical and office equipment.
• Collaborate with the Help Desk and Building Services around routine maintenance and requests
• Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
• Assist with the orientation of new Ward Clerks

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
• 1 year of recent related work experience
• Proficiency with Patient Care Systems

Skills and Knowledge

• Proficiency with Microsoft Office including Word, Excel and Outlook
• Minimum 40 wpm keyboarding/data entry speed
• Proven flexibility, initiative, organizational and problem solving/decision-making skills
• Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
• Skilled at setting priorities and handling multiple tasks simultaneously
• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you’re ready to build a career in hospital administrative support apply now and let us know why you would be a great addition to our team.