VP of Revenue

TopHat HR; Ontario; On-site; CAD 90,000 - 110,000; Full time

Job summary

TopHat HR seeks a VP of Revenue for a client in the B2B SaaS sector. This role involves driving customer retention, account expansion, and revenue growth by developing data-driven strategies and collaborating across teams. An experienced leader will have the opportunity to influence significant revenue performance in a growing organization.

Qualifications

• 5+ years of experience in retention & account expansion in B2B SaaS.
• Proven record of successful retention and upsell programs.
• Data-driven mindset with strong analytical abilities.

Responsibilities

• Lead strategies to maximize customer retention and revenue growth.
• Collaborate with teams to deliver exceptional customer experiences.
• Analyze data to address churn risks and identify growth opportunities.

Skills

Leadership

Analytical Skills

Communication

Job description

This range is provided by TopHat HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00 / yr - CA$110,000.00 / yr

Direct message the job poster from TopHat HR

About Us :

Tophat HR is a boutique consulting firm. We are experts in tailored and comprehensive human resources consulting & management services.

About the Position :

At TopHat HR, we’re hiring on behalf of our client — a growing B2B SaaS company — for a dynamic, data-driven leader to join their team as the VP of Revenue. Reporting directly to the CRO, you will play a critical role in driving customer retention, expansion, and upsell strategies to fuel their continued growth. This is an opportunity to shape a high-impact function and make a measurable difference in revenue performance.

Key Responsibilities :

• Lead and execute strategies to maximize customer retention, account expansion, and drive revenue growth through current customers by upsells and cross-sell initiatives.
• Collaborate closely with the Customer Success, Product teams, and logistics team to deliver exceptional customer experiences and identify new revenue opportunities.
• Analyze customer data and trends to uncover actionable insights, proactively addressing churn risks and identifying growth potential.
• Develop and optimize retention, loyalty, and expansion playbooks, aligning with go-to-market and customer journey strategies.
• Implement a framework for revenue forecasting, performance tracking, and reporting to the CRO and senior leadership.
• Foster a culture of customer obsession and continuous improvement, empowering your team to hit ambitious targets.

Requirements :

• 5+ years of experience in retention & account expansion with revenue growth or similar roles within the B2B SaaS industry.
• Proven track record of implementing successful customer retention and upsell programs that drive measurable results.
• Strong leadership skills with the ability to collaborate across teams and influence stakeholders.
• Data-driven mindset with excellent analytical skills to identify trends and translate them into strategies.
• Exceptional communication and presentation skills, engaging both executive stakeholders and front-line teams.
• A passion for customer success and a focus on driving value throughout the customer lifecycle.

We are an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.