Volunteer Services Coordinator

Humber River Health; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Humber River Health is seeking a Coordinator for Volunteer Services to support evening volunteers. This role involves managing attendance, providing administrative support, and fostering relationships with volunteers. Ideal candidates will have post-secondary education and experience in a leadership role, along with strong interpersonal and organizational skills.

Qualifications

• Successful completion of at least one year of post-secondary education.
• 1-2 years experience in a leadership role.
• Exceptional interpersonal and customer service skills.

Responsibilities

• Provide support and act as a resource to evening volunteers.
• Monitor daily attendance to ensure appropriate coverage.
• Provide administration support for orientation and training.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Communication skills

Computer skills - Microsoft Office

Education

Post-secondary education

Job description

Position Profile

Humber River Health: Lighting New Ways in Healthcare

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, equity, inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

In our Volunteer Services department as we work together to deliver compassionate and respectful care to our patients, families and visitors.

Under the direction of the Director, Volunteer Services, the Coordinator, Volunteer Services is responsible for acting as the first point of contact and providing on site support forevening volunteers.

Reporting Relationship: Director, Volunteer Services

Location: Wilson

Hours of work: Monday - Friday, Evenings 5 pm - 8 pm

Employee Group: Non Union

Responsibilities:

Provide support and act as a resource to alleveningvolunteers, including the Information Desk volunteers

• Monitor daily attendance to ensure appropriate coverage
• Providenightlyreport and update for the Volunteer Services team on issues
• Provide administration support for orientation, training and events
• Print and distribute “Contact A Patient” emails
• Respond to general inquiries, emails and messages regarding process to becoming a volunteer

Requirements:

• Successful completion of at least one year of post-secondary education.
• 1-2 years experience in a leadership role
• Volunteer experience.
• Exceptional interpersonal skills to foster relationships with volunteers
• Excellent customer service skills.
• Well-developed verbal and written communication skills.
• Superior organizational skills and detail-oriented.
• Able to work independently and as a member of a team.
• Strong computer skills - Microsoft office (Word, Excel and PowerPoint).
• Health care experience preferred.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code. Humber River Health is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our Recruitment team.