Bilingual Tenant Services Coordinator (Eng/Fre)

BGIS; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

BGIS is seeking a Bilingual Tenant Services Coordinator to support clients by managing small-scale maintenance projects and resolving tenant-related issues. The role involves coordinating tasks, assisting Facility Managers, and ensuring effective service delivery in a dynamic work environment. Ideal candidates will have strong communication skills and a background in facility management.

Qualifications

• 1 to 3 years of relevant experience required.
• Knowledge of project delivery and tendering processes.
• Ability to interpret contracts as needed.

Responsibilities

• Receive, process, and validate service requests.
• Coordinate tenant services and assist Facility Managers.
• Monitor contractor performance and budget for projects.

Skills

Client management

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Education

High school diploma plus specialized training

Tools

MS Office

CAD

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our team of over 6,500 professionals worldwide, we focus on enabling innovation through our services and actively seek new opportunities to benefit our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Further information is available at www.bgis.com.

SUMMARY

The Bilingual Tenant Services Coordinator (English/French) supports BGIS clients by coordinating small-scale maintenance projects, workspace changes, design services, and office services. This role is responsible for resolving tenant issues related to service projects, as well as assembling scope and specifications, tendering, financial administration, and monitoring contractor performance for tenant and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive, process, and validate service requests via telephone, email, and in-person visits; maintain service call/work order tracking.
• Coordinate BGIS and subcontracted forces to deliver tenant services within scope.
• Assist Facility Managers with small-scale tenant service projects, including contractor selection, performance monitoring, budgeting, and quality control.
• Review contract work, report discrepancies to the Facility Manager, and request purchase orders.
• Interpret client work processes, workplace culture, and policies for effective service delivery.
• Perform other duties as assigned.

KNOWLEDGE & SKILLS

• High school diploma plus specialized technical or business training.
• 1 to 3 years of relevant experience.
• Excellent client management and customer service skills.
• Strong interpersonal and communication skills (verbal and written).
• Knowledge of project delivery and tendering processes.
• Basic understanding of commercial building systems and construction.
• Strong organizational, coordination, and documentation skills; ability to multitask.
• Ability to work independently.
• Ability to interpret contracts as needed.
• Proficiency with CAD is an asset.
• Experience related to facility management, infrastructure, or relevant industry sectors.
• Proficiency with MS Office and email software.

LICENSES & PROFESSIONAL ACCREDITATION

• Valid driver’s license (if required).

At BGIS, we believe diversity and inclusion are key to our success. We are committed to providing equal employment opportunities and fostering a barrier-free recruitment process for individuals of all backgrounds. Promoting diversity is integral to our ongoing organizational growth.