Volunteer Resources Coordinator

Niagara Health; St. Catharines; On-site; CAD 45,000 - 65,000; Full time

Job summary

Niagara Health is seeking a Volunteer Resources Coordinator to manage volunteer activities across its sites. This critical role will focus on developing innovative volunteer programs, enhancing patient experiences, and actively working with the Patient Experience team. Ideal candidates will have a diploma in Volunteer Management and relevant experience in a healthcare environment.

Qualifications

• Minimum 2 years of experience working with volunteers, preferably in healthcare.
• Fluency in both English & French is considered an asset.
• Flexible and self-directed.

Responsibilities

• Oversee day-to-day activities of volunteers.
• Assist in developing and evaluating volunteer programs.
• Participate in recruitment, training, and recognition of volunteers.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Decision Making

Presentation Skills

Microsoft Applications

Education

Diploma in Volunteer Management or a related field

Job description

Volunteer Resources Coordinator, Temporary Full-Time

Volunteer Resources, All Niagara Health Sites

Hours of work: 75 hours per pay period

Union: Non-Union

Position Objective

The Coordinator, Volunteer Services is responsible for overseeing the day to day activities of volunteers. Reporting to the Manager, Patient Experience and Volunteer Resources, the successful candidate will assist in the development, implementation and evaluation of an innovative and customer-focused volunteer program. The Coordinator, Volunteer Resources will collaborate with the team, managers and designated staff to deliver high quality volunteer programs across all sites. The Volunteer Services team, which is under the Patient Experience portfolio will also work with the Patient Experience team to support and develop strategy on how the Volunteer program can provide an optimal patient experience for patients, care givers and the community we serve. The successful candidate will participate in recruitment and selection, orientation, placement, training, recognition and evaluation of volunteers. The successful candidate will monitor industry trends and develop a leading edge volunteer services program. The Coordinator will promote volunteer programs to hospital staff and will support hospital events and initiatives. Travel between sites is required.

Qualifications

o Diploma in Volunteer Management or in a related field

o A minimum of 2 years of experience working with volunteers preferably in a healthcare setting

o Flexible, self-directed and able to work effectively with minimal supervision

o Demonstrated customer service skills

o Well developed verbal and written communication skills

o Presentation skills required and experience in training an asset

o Superior organizational, interpersonal and decision making skills

o Demonstrated experience in developing and maintaining community relationships and partnerships

o Demonstrated ability to handle a diversified workload with changing priorities

o Demonstrated professionalism and commitment to the vision and mission of Niagara Health

o Excellent computer skills in all Microsoft applications

o Consistent and regular attendance required

o Proficiency in both official languages (English & French) will be considered an asset

How to Apply:

If you are interested in this position, please visit our careers page by 11:59pm June 23, 2025 and submit an application through eRecruit. (Reference Job Posting #40809) Please note - you will need to create an eRecruit profile to apply.

At Niagara Health, we value diversity, equity and inclusion, and welcome applications from all people. We are especially interested in hearing from you if you are excited about being part of a respectful and hard-working team in the beautiful Niagara Region, have a passion for service and excellence in healthcare, have a background or related expertise in the healthcare environment, supporting patient care and providing extraordinary customer-service.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

At Niagara Health, we are committed to advancing diversity, equity and inclusion. As a part of this work, we collect information on Ontario Human Rights Code grounds and non-Code grounds in order to: hire and retain diverse talent, prevent and/or address systemic barriers to access and opportunity, improve service delivery and programs and advance diversity and inclusion overall. All identification questions are optional and include a "prefer not to answer" option.