VOIP Team Manager

Lifeline Total IT Solutions Inc.; Vaughan; On-site; CAD 55,000 - 70,000; Full time

Benefits offered by this job

Free on-site parking

Business casual dress code

Job summary

Lifeline Total IT Solutions Inc. in Vaughan, Ontario, is hiring for a full-time VOIP technical lead to supervise a tech team and own end-to-end phone system deployments. The role requires bilingual English/French communication, hands-on coverage, and a strong IT background.

The position emphasizes documentation, process improvement, and collaboration with sales for campaigns, with on-site work and on-call duties. Salary ranges from $55,000 to $70,000 CAD per year.

Qualifications

• Must work from Vaughan, Ontario office.
• Solid IT support, networking, or systems administration background.
• Experience leading or coordinating a technical team.
• Fluent in English and French (verbal & written).
• Able to prioritize, delegate, and multitask.
• Detail- and deadline-oriented.
• Strong troubleshooting and critical thinking.
• Excellent communication and customer-facing skills.
• Must provide a clean Criminal Background Check (CRJMC).
• Genuine interest in learning telephony and Linux systems.

Responsibilities

• Delegate tasks to the VOIP technician team and follow up on delegated work to completion.
• Supervise the team, review quality of work, and provide constructive feedback.
• Provide hands-on technical coverage for team during vacations and absences.
• Polish, formalize, and document end-to-end phone system deployment processes.
• Work with the sales team to plan trade shows and marketing campaigns.
• Attend customer meetings as delegated by senior management.
• Receive priorities from, and report issues to, senior management.
• Expand knowledge of 3CX phone system administration.

Skills

Technical leadership

Bilingual English/French

Prioritization & delegation

Troubleshooting

Customer-facing communication

Background check (CRJMC)

Telephony interest

Linux interest

Job description

RESPONSIBILITIES:

• Delegate tasks to the VOIP technician team and follow up on delegated work to completion.


• Supervise the team, review quality of work, and provide constructive feedback.


• Provide hands‑on technical coverage for team members during vacations and absences.


• Polish, formalize, and document end‑to‑end phone system deployment processes.


• Work with the sales team to plan trade shows and marketing campaigns.


• Attend customer meetings as delegated by senior management.


• Receive priorities from, and report issues to, senior management.


• Expand knowledge of 3CX phone system administration.

SKILLS AND REQUIREMENTS:

• Work from our office in Vaughan, Ontario.


• Solid technical background in IT support, computer networking, or systems administration.


• Experience leading, mentoring, or coordinating a technical team (formal or informal).


• Must have strong verbal and written fluency in English and French.


• Ability to prioritize, delegate, and multitask.


• Deadline and detail oriented.


• Strong troubleshooting and critical thinking skills.


• Excellent communication and customer‑facing skills.


• Must provide a clean Criminal Background Check (CRJMC).


• Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN):

• Any exposure to VoIP, SIP, or 3CX v20.


• Debian OS.


• Experience writing process documentation or coordinating projects.


• CompTIA A+/Network+, ITIL, or IT‑related education.

ABOUT US:

• Our company was founded in 1997.


• We serve customers in the public and private sector, from small offices to large multi‑site international corporations.


• We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT:

• Full Time.

SALARY RANGE:

• $55K to $70K per year, based on skills and experience.

BENEFITS:

• Free on‑site parking.


• Business casual dress code.

WORKING HOURS:

• Rotating, scheduled additional on‑call for after‑hours emergencies.


• Any after‑hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES:

• Strong verbal and written English skills required.


• Strong verbal and written French skills required.

POSITION LOCATION:

• In‑office, in‑person.

APPLICATION SCREENING:

• We use automated tools, including AI, to review and screen applications for this role.