Voice Network Engineer

Avanciers; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Join a dynamic team as a Cisco Network Voice Admin - L3, where you will leverage your extensive experience in managing and troubleshooting Cisco Unified Communications systems. This role involves working with VoIP environments, integrating solutions like Cisco Webex and Microsoft Teams, and ensuring seamless collaboration across teams. You will be responsible for diagnosing complex voice issues, maintaining documentation, and supporting data networking needs. This is an exciting opportunity to contribute to a forward-thinking IT services firm, where your skills will directly impact the quality of communication solutions provided to clients. If you thrive in a fast-paced environment and are committed to delivering high-quality results, we want to hear from you!

Qualifications

• 7-9 years of experience in network voice administration focusing on Cisco technologies.
• Hands-on expertise with Cisco VoIP products and troubleshooting skills.

Responsibilities

• Manage and troubleshoot Cisco Unified Communications systems including CUCM and Unity.
• Integrate and troubleshoot Verint call recording systems.

Skills

Cisco Unified Communications

VoIP Administration

Troubleshooting Skills

Analytical Thinking

Customer Focus

Communication Skills

Problem Solving

Data Networking

Education

Cisco Certifications (CCNP Collaboration or CCIE Collaboration)

Tools

Cisco CUCM

Cisco Unity

Cisco UCCX

Verint Call Recorder

Avaya VoIP

Cisco Webex

Microsoft Teams

Job description

Job Title: Cisco Network Voice Admin - L3

Experience Bracket: 7-9 years

5 days onsite

Location: Mississauga Airport

Start Date: Feb 10th, 2025 – Feb 15th, 2025

Position Summary:

We are seeking a highly skilled and experienced Cisco Network Voice Admin - L3 to join our team. The ideal candidate will be responsible for managing, designing, and troubleshooting Cisco Unified Communications systems, VoIP environments, and collaboration solutions like Cisco Webex and Microsoft Teams. This role requires extensive experience with Cisco CUCM, Unity, UCCX, Verint call recorder integration, and Avaya VoIP, along with a strong understanding of data networking.

Key Responsibilities:

1. Manage, design, configure, and troubleshoot Cisco Unified Communications systems, including CUCM, Cisco Unity, and Cisco UCCX.
2. Integrate, manage, and troubleshoot Verint call recording systems.
3. Work within Avaya VoIP environments, performing design and troubleshooting as needed.
4. Understand network data routing and switching to support voice and collaboration solutions.
5. Develop and maintain documentation for all network, voice, and collaboration systems.
6. Proactively identify, diagnose, and resolve complex voice and collaboration issues.
7. Strong understanding of physical datacenter connectivity, including setup, maintenance, and troubleshooting of network voice infrastructure.

Qualifications and Requirements:

1. 7 to 9 years of experience in network voice administration with a focus on Cisco technologies.
2. In-depth knowledge of Cisco Unified Communications, including CUCM, Unity, and UCCX.
3. Experience with Verint call recorder integration and troubleshooting.
4. Strong understanding of Avaya VoIP systems.
5. Extensive knowledge of data networking concepts, particularly routing and switching.
6. Demonstrated hands-on expertise with Cisco VoIP products.
7. Proven troubleshooting skills with an ability to think analytically and work independently.
8. Solution-oriented mindset with a proactive approach to problem-solving.
9. Excellent communication skills for effective collaboration across teams and departments.
10. Relevant Cisco certifications (e.g., CCNP Collaboration or CCIE Collaboration) preferred.
11. Strong organizational skills and attention to detail.
12. Ability to work well under pressure and handle multiple projects simultaneously.
13. Customer-focused, with a commitment to delivering high-quality solutions.
14. Continuous learning mindset to stay updated with evolving technologies and industry best practices.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting