Visitor Services Guide - Tourism

Inclusionregina; Regina; Hybrid; CAD 28,000 - 37,000; Part time

Job summary

City of Regina’s Tourism Regina department is seeking a Visitor Services Guide to welcome travelers at the YQR Airport and City events. You will provide warm, expert guidance on Regina’s attractions and services, helping visitors plan their experiences.

The role emphasizes in-person customer service, selling promotional items, and sharing local knowledge. Shifts run 20–30 hours weekly, with Wednesday–Sunday schedules and occasional events. A driver’s license and independence are required.

Qualifications

• On-the-job customer service experience.
• Excellent in-person, phone, and email communication; outgoing.
• Ability to work independently with strong judgement.
• Understand municipal tourism programs and services.
• Responding to customer needs appropriately.
• Providing written responses to email and social media queries.

Responsibilities

• Provide in-person visitor services and sell promotional items at the airport and events.
• Serve as Tourism Ambassador at city events and share Regina’s attractions.
• Handle inbound calls and inquiries, record details, identify solutions.
• Respond to emails and social media queries within defined timelines.
• Educate the public on using the City of Regina tourism website.
• Update and consult computerized records; manage kiosk inventory.
• Capture content via photography and videography for social media.
• Support the Tourism Regina team with administrative duties.

Skills

Customer service

Communication

Independent work

Judgement

Interpersonal skills

Job description

Division:Communications, Service Regina & Tourism

Department:Tourism

Type of Posting:Internal & External

Employment Type:Part-time, casual opportunity for up to 1 year

Hourly Salary: $20.76- $26.83

Date Posted: October 9, 2026

Closing Date: October 15, 2026

Land Acknowledgement

We are proud to reside on Treaty 4 Territory and the traditional lands of the Cree, Saulteaux, Dakota, Nakota, Lakota, and Métis Nation, honoring and respecting these Nations and ancestors of this territory and grateful to be here. Regina is committed to building trust and creating true partnerships with Indigenous peoples.

Equity, Diversity & Inclusion

The City of Regina is an equal opportunities employer dedicated to fostering a respectful, collaborative, inclusive, and barrier-free workplace, allowing everyone to achieve their full potential. We value diversity as a key to our success and encourage all qualified candidates, including Indigenous peoples, people of color, 2SLGBTQIAP+ individuals of all genders, persons of disabilities, and members of equity-seeking communities, to apply.

The City of Regina is committed to ensure accessible and accommodating processes during the application and selection phases. If you need accommodation at any point during the recruitment process, please inform our Talent teamand we'll collaborate with you to address your requirements.

Please note: this opportunity is seeking candidates who are interested in casual/part-time work. Working approximately 20-30 hours per week, shifts will typically be scheduled Wednesday through Sunday(inclusive), with some adhoc shifts to work various events as required.

Join the Tourism department as our next Visitor Services Guide! Primarily situated at the heart of Regina’s YQR Airport, you will provide a warm welcome and expert guidance to travelers from around the world. This role involves managing inquiries, offering top-notch visitor services, and sharing your knowledge of Regina’s attractions and services.

This role also offers the exciting opportunity to set up and manage tourism booths at various events in the City of Regina, where you will distribute informational materials, guides, and sell promotional items as needed.

If you have a passion for highlighting the best our city has to offer, thrive in delivering exceptional face-to-face customer experiences, and excel in independent work, this job is perfect for you!

Key Duties:

• Provide in-person visitor services and sell promotional items primarily at the YQR airport, the City of Regina and at various adhoc events that happen around the City of Regina.
• Be a Tourism Ambassador at different events in the city. This involves being driven and an outgoing individual who enjoys sharing their favourite things to do in Regina.
• Receive inbound calls and inquiries, record details, determine customer needs, identify solutions, and elevate queries as required.
• Respond to emails and social media queries within defined timelines.
• Educate the public on using the City of Regina tourism website.
• Utilize, consult, and update computerized records.
• Perform cash management functions, including revenue collection, record-keeping, and balancing.
• Act as an ambassador for the city by greeting customers, answering inquiries, and managing deliveries and visitor flow.
• Conduct searches, input & validate data, generates reports and lists from various programs and applications.
• Distribute informational materials and guides and sell promotional items.
• Communicate information, instructions, and updates to relevant departments and staff.
• Manage inventory and ensure an adequate supply of information materials for the kiosk.
• Support the manager of destination development and assist with administrative duties for the work Tourism Regina team.
• Capture content via photography and videography at different events attended for social media.
• Other duties as assigned.

Key Knowledge, Skills, and Abilities:

• The successful candidate will have on-the-job customer service experience.
• Have exceptional customer service & communication skills for in person, on the phone, and via email. Must be outgoing and comfortable talking to visitors.
• Ability to work independently with strong judgement.
• Understand the structure of municipal organizations and related external agencies' programs and services related to tourism.
• Responding sensitively and appropriately to customer needs.
• Providing written responses to email and social media queries.

Working Conditions:

• Must hold a valid driver’s license with expected traveling typically around Regina city limits to various events at various locations as required.
• Required to move, lift, and carry deliveries/objects/equipment/supplies/files to different locations.
• Sitting and standing intermittently through a shift.
• Comfortable working independently and alone throughout a shift.
• Working on a computer/tablet.

Additional Requirements:

• Successful candidates may be required to provide a satisfactory criminal record check per the City of Regina's Criminal Record Check Policy.
• Proof of education is required.
• Additional assessments may be conducted to evaluate competencies, skills, and knowledge.

At City of Regina, we offer competitive compensation, health and wellness benefits, and growth through educational support and in-house courses.