Visitor and Facilities Steward

Alberta Innovates; Edmonton; On-site; CAD 28,000 - 35,000; Part time

Benefits offered by this job

Competitive pay

Health benefits

Pension plan

Professional development

Collaborative culture

Flexible work options

Vacation & time off

Job summary

Alberta Innovates in Edmonton is seeking a part-time Visitor and Facilities Steward to join a professional team that values collaboration, accountability, and continuous improvement. You will be the first point of contact for visitors and help maintain a safe, efficient front desk.

This role involves greeting visitors, handling the switchboard and messages, coordinating bookings, monitoring access and badges, and supporting building operations, safety, and records administration.

Qualifications

• Certificate or Diploma in administration.
• One or more years of related experience.
• Excellent interpersonal and communication skills.
• Proficiency with the Microsoft Office suite.
• Effective collaboration and communication.
• Organization, planning, and prioritization.
• Composure and professionalism in demanding situations.

Responsibilities

• Greeting visitors and escorting them to the appropriate person.
• Handling a multi-line switchboard and front desk materials.
• Taking and relaying messages and assisting with conference bookings.
• Monitoring visitor access and security badges.
• Coordinating couriers and package arrivals.
• Acting as Area Warden and first point of contact for emergencies.
• Managing records administration and general office tasks.

Skills

Interpersonal skills

Communication

Microsoft Office

Front desk

Emergency response

Organization

Education

Certificate or Diploma in administration

Tools

Microsoft Office Suite

Visitor sign-in system

Job description

Employment Status: Part-time – Permanent

Location: Edmonton

Work Model: On-site

Bargaining unit position

About The Opportunity

The Visitor and Facilities Steward is an opportunity to be part of a professional, purpose-driven team that values collaboration, innovation, accountability, and continuous improvement. Most importantly, your work will contribute to meaningful outcomes that make a difference for Albertans and help shape the future of our province.

Key responsibilities in the role of Visitor and Facilities Steward include:

• Greeting visitors and contacting the appropriate individual to escort them in our facility
• Handling a multi-line switchboard, and maintaining front desk information binders and training materials
• Taking and relaying messages, and assisting with conference room bookings
• Monitoring visitor access on touchless electronic visitor sign in system and maintaining security awareness
• Ensuring relevant screening questions and Confidentiality Agreement are monitored, and visitor badges are visible
• Receiving couriers, recording arrivals of packages, and ensuring appropriate carriers are notified of pick-ups
• Acting as the Area Warden and first point of contact of emergency calls and response
• Attending monthly safety meetings, conducting site inspections quarterly, and conducting AED and First Aid kits monthly
• Receiving and actioning requests regarding building issues requiring attention, such as signs, office moves, employee questions, parking issues, lighting, kitchens, bathrooms, basic janitorial concerns, snow removal, sanding, ice concerns, and keys for the offices
• Managing and signing out corporate vehicles to employees, ensuring sign in is accurate and vehicles are properly equipped
• Issuing and keeping track of staff parking and monthly staff counts for bill-backs (external partners)
• Conducting records administration activities including the creation, maintenance, tracking, storage and closing of records
• Performing general administrative tasks including managing correspondence, distributing mail, office supply inventory maintenance, reporting, and ordering business cards

What You Need to Thrive in This Role

• Certificate or Diploma in administration
• One or more years of related experience
• Excellent interpersonal and communication skills
• Proficiency with the Microsoft Office suite of products
• Effective collaboration and communication skills
• Organization, planning, and prioritization skills
• Remains composed and professional when managing difficult situations, complaints, or competing demands.

Who We Are

Alberta Innovates is the province’s most comprehensive research and innovation agency. From funding to commercialization, we are Alberta’s innovation engine. We foster and accelerate research and innovation to support entrepreneurs and drive economic growth for the benefit of Albertans.

InnoTech Alberta is Alberta's leading research and technology organization providing innovative solutions to global challenges facing industry, business and the public sector. With world-class researchers, leading-edge facilities, and strategic investments, InnoTech paves the path of innovation that grows Alberta's economy.

What We Offer

At Alberta Innovates, we believe our people are our greatest asset. That's why we offer a comprehensive total rewards package that supports your career growth, wellbeing, and work-life balance.

• Competitive compensation aligned with our internal career framework and pay structures
• Comprehensive health, dental, and pension benefits to support you and your family
• Professional development and learning opportunities to help you grow and advance your career
• A collaborative and inclusive workplace where diverse perspectives are valued and every contribution matters
• Flexible work arrangements, where operationally appropriate, along with vacation and earned time off to rest, recharge and help you bring your best self to work.

Privacy Statement

The personal information collected in the application process is for recruitment and hiring purposes only. This collection is authorized under section 4(c) of the Protection of Privacy Act.

Employment Equity

Alberta Innovates is committed to the principle of equity in employment and encourages applications from all qualified individuals.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Additional Information

This recruitment process does not use artificial intelligence (AI) to screen, assess, or select candidates. All hiring decisions are made by human reviewers.

If you are selected for an interview, please note that recording the interview or using AI tools or assistance during the interview is not permitted.

Bargaining Unit Information

Hours (bi-weekly): 40

Classification: CB

Pay Grade: 04

Annual Salary Range: $27,945 – $34,956