Virtual Community of Care Coordinator

University Health Network; Toronto; On-site; CAD 43,000 - 54,000; Full time

Job summary

The Michener Institute, part of University Health Network, is seeking a Virtual Community of Care Coordinator to support the online community on Circle.so. You will help registrants access resources, foster engagement, and connect healthcare professionals with opportunities in Northern Ontario.

The role emphasizes community building, outreach, and coordination, with a preference for experience in Northern Ontario health workforce and virtual support environments.

Qualifications

• Diploma or degree in Human Resources, Business Administration, Communications, Education, Health Administration or related field.
• Minimum 3–5 years in program coordination, community engagement, recruitment, HR, or related role.
• Lived experience in Northern Ontario is highly preferred.
• Knowledge of recruitment, workforce development in healthcare preferred.
• Experience managing online communities or digital engagement tools.
• Experience providing support in a virtual environment.
• Exceptional written and verbal communication with healthcare professionals and partners.

Responsibilities

• Communicate with registrants to provide timely support and guide access to virtual resources.
• Connect registrants with employment resources and community supports.
• Moderate and engage daily to foster a welcoming online community.
• Develop relationships with healthcare employers and stakeholders to promote opportunities.
• Implement engagement strategies to increase participation and retention.
• Monitor activity, identify trends, and recommend improvements.
• Provide administrative, reporting, and coordination support for the platform.

Skills

Community engagement

Online communities

CRM

Microsoft Office

Communication skills

Independent work

Education

Bachelor's / Diploma in HR, Business, Communications, Education, Health Admin

Tools

CRM

Microsoft Office

Job description

Company Description

The Michener Institute of Education at UHN is Canada’s only post‑secondary institution devoted exclusively to healthcare professions, offering full‑time, part‑time and continuing education programs. For more than 65 years, Michener has prepared generations of professionals for applied health careers and responded to emerging health system priorities. We’re uniquely situated within University Health Network (UHN) in downtown Toronto, one of the largest and most highly ranked hospital systems in Canada and internationally. Our curriculum is informed by cutting‑edge research and clinical innovations, giving Michener graduates an advantage as they begin their careers. At Michener, we make healthcare happen.

Job Details

• Position: Virtual Community of Care Coordinator
• Department/Division: Centre for Community Health Education
• Reports To: Academic Program Manager, Centre for Community Health Education
• Status: Contract – Full Time until March 31, 2027
• Site: The Michener Institute
• Salary: $31.15 to $38.94 per hour
• Hours: 35 hours per week

Position Summary

Reporting to the Academic Program Manager of the Centre for Community Health Education, the Virtual Community of Care Coordinator provides comprehensive coordination and engagement support for the Virtual Community of Care on the Circle.so platform. The role is responsible for supporting registrants, fostering meaningful engagement within the online community, and connecting healthcare professionals with resources and opportunities that contribute to employment and relocation in Northern and rural Ontario. Through community building, outreach, and coordination activities, the coordinator helps cultivate a thriving digital support network that advances program objectives. The ideal potential applicant has a strong foundation and knowledge in Health Human Resources of Northern and Rural Ontario and resides there currently.

Responsibilities

• Communicate directly with registrants to provide timely support, respond to inquiries, and guide them in accessing the virtual community resources and opportunities.
• Support the program’s primary objective to connect registrants with relevant resources, opportunities and community supports
• Actively moderate and engage with registrants daily on the online platform to foster a welcoming, collaborative, and supportive online community
• Develop and maintain relationships with healthcare employers, partners and stakeholders to promote employment opportunities in Northern and rural communities
• Implement engagement strategies and social media-style content to increase registrant participation, retention, and peer-to-peer interaction within the virtual community
• Monitor community activity and engagement metrics, identify trends, and recommend improvements to enhance the registrant experience and achieve program objectives
• Provide administrative, reporting, and coordination support to ensure the effective operation and continuous improvement of the virtual community platform

Qualifications

• Diploma or degree in Human Resources, Business Administration, Communications, Education, Health Administration or a related field, or an equivalent combination of education and experience
• Minimum of 3 to 5 years of experience in program coordination, community engagement, recruitment, human resources, or a related role
• Lived experience in Northern Ontario is highly preferred
• Demonstrated knowledge of recruitment, talent attraction, and workforce development strategies, preferably within the healthcare sector
• Experience managing online communities, social medial platforms, or digital engagement tools, with proven success in building and sustaining participant engagement
• Experience providing client, learner, or stakeholder support in a virtual environment
• Exceptional written and verbal communication skills, with the ability to build relationships and engage effectively with healthcare professionals, employers, and community partners
• Proficiency with Microsoft Office Suite and experience using customer relationship management (CRM)
• Ability to work independently, exercise sound judgement, and adapt to evolving program needs and priorities

Additional Information

Qualified applicants are invited to submit a detailed resume and cover letter indicating their area(s) of specialization and relevant experience.

Closing Date: October 2, 2026

For further information on The Michener Institute, please visit our website at www.michener.ca.

The Michener Institute is publicly funded by the Ministry of Health and is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. We offer accommodation for applicants with disabilities during the recruitment process, provided the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.

While we thank all applicants, only those selected for an interview will be contacted.