VIP Concierge, History

Live Nation Entertainment; Toronto; On-site; CAD 23,000 - 32,000; Full time

Job summary

Live Nation Canada is seeking a guest services host to create a warm, inviting environment for guests at our Ontario venues. You will understand guest needs, guide guests to premium spaces, and help deliver memorable VIP experiences in a fast-paced setting.

Candidates should have 2+ years of hospitality experience, familiarity with reservation systems (SevenRooms is a strong asset), and a friendly, professional demeanor. Able to work evenings, weekends and holidays.

Qualifications

• 2+ years of experience in a fast-paced hospitality environment.

Responsibilities

• Create a warm and inviting environment for all guests.
• Understand guest needs and guide guests to premium spaces.
• Assist in nightly sales and execution of VIP spaces.
• Maintain extensive knowledge of venue and event details to enhance guest experience.
• Lead guests to different areas in a personable and inclusive manner.
• Assist with event day operations in premium spaces.
• Read situations and intervene to help guests as needed.
• Accurately use and understand table management systems.
• Communicate guest-related information to internal stakeholders.
• Support opening or closing tasks as needed.
• Perform other duties as required.

Skills

Hospitality experience

VIP concierge

SevenRooms

Reservation system

Sales background

Customer service

Attention to detail

Teamwork

Flexibility

Public-facing communication

Tools

SevenRooms

Job description

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Role & Responsibilities

• Create a warm and inviting environment for all guests
• Understand guest needs and be able to recommend various spaces throughout the venue to enhance their experience
• Assist in the nightly sales and execution of VIP spaces
• Extensive knowledge of venue and event night details to ensure guests experience is maximized
• Ability to lead and direct guests to various areas of History in a personable and inclusive manner
• Assist with executing event day operations within premium spaces - guestlist and registration, VIP experiences, handling vendors, talent and meet n' greets
• Capability to read and assess situations from afar and be able to intercept and help guests if needed
• Accurate use and understanding of table management systems
• Communicate with any internal stakeholders on any need to know information regarding guests
• Assist with any opening or closing tasks as needed
• Flexibility to perform other job related duties as required

Skills & Experience

• 2+ years experience in a fast-paced hospitality environment, VIP hospitality or concierge experience a strong asset
• Strong preference given to those with a previous sales background in a retail or hospitality environment
• Experience using a reservation system, familiarity with SevenRooms a strong asset
• You desire the need to make every guest experience as memorable and special as possible
• Humble, kind-spirited and reliable with a passionate and confident attitude
• You've found the balance of being respectful and professional whilst being fun and jovial in a work environment
• Ability to juggle and execute competing priorities while remaining calm and clear
• You have strong attention to detail and customer service skills
• You have the ability to take direction and work calmly and effectively under pressure
• You possess a strong work ethic with a high sense of responsibility in an ever changing environment
• You have the ability to work independently and within a team to juggle multiple prioritized tasks
• Must be able to work evenings, weekends and holidays as required

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.

The expected compensation for this position in Ontario is: $20/hr

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.