Vice President, Client Experience Platform (Hedge Funds)

The Citco Group Limited; Toronto; On-site; CAD 180,000 - 300,000; Full time

Job summary

The Citco Group Limited seeks an experienced Vice President to lead the Client Experience Platform team, focusing on Hedge Funds. You will design and implement digital workflow solutions to improve the client web experience on the CitcoOne platform.

Collaborate with stakeholders across Private Equity, Real Estate Funds, and other private asset classes to transform traditional interactions into seamless digital experiences, ensuring consistency with other business lines and driving operational

Job description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Role:

We are seeking an experienced and innovative Vice President to join our Client Experience Platform team, with a strong focus on Hedge Funds. This leadership position will be crucial in implementing and delivering digital workflow solutions that enhance our clients' web experience across the CitcoOne platform, specifically for Private Equity, Real Estate Funds, and other Private Asset classes.

Working closely with the Senior Vice President of Client Experience Platform, this role will transform traditional client interactions into seamless digital experiences tailored to the unique complexities of Hedge Fund products, while maintaining consistency across other business lines such as Private Assets and Real Assets and Fund of Funds.

This role combines deep understanding of hedge fund client workflows with digital transformation expertise to create efficient, user-friendly solutions that streamline interactions and improve operational efficiency. The VP will collaborate with business stakeholders and technical teams to design and implement digital workflow opportunities that elevate the client experience for institutional investors and private asset managers.

This position reports to the Senior Vice President of Client Experience Platform.