Veterinary Tech Support (Vet Tech Support, French Speaking)

Antech Diagnostics; Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Veterinary Tech Support professional, where you'll provide essential client and technical support for veterinarian clinics using Telemedicine services. This remote role offers the chance to leverage your veterinary technician experience while working with a dynamic team. With a focus on troubleshooting and enhancing client relationships, you will ensure that clients receive top-notch service and support. If you are fluent in both English and French and are ready to make a meaningful impact in the veterinary field, this is the opportunity for you!

Qualifications

• 2+ years of veterinary technician experience or equivalent.
• Fluency in English and French is required.

Responsibilities

• Provide professional client service and data transfer expertise.
• Troubleshoot connectivity issues across various imaging software.

Skills

Interpersonal Skills

Technical Troubleshooting

Analytical Skills

Effective Communication

Education

High School Diploma

Associate's Degree

Tools

Imaging Software

Computer Services

Job description

Veterinary Tech Support (Vet Tech Support, French Speaking)

Join to apply for the Veterinary Tech Support (Vet Tech Support, French Speaking) role at Antech Diagnostics.

We are seeking a qualified veterinary technician with fluency in French to provide client and technical support for veterinarian clinic customers utilizing Telemedicine services. This remote position is open to candidates in the US or Canada.

Responsibilities include:

• Providing professional client service and data transfer expertise.
• Configuring software for new clients.
• Troubleshooting connectivity issues across various imaging software.
• Ensuring solutions are tested and functional before concluding support calls.
• Monitoring progress, tracking issues, and communicating with management.
• Managing escalated issues and collaborating with vendors to resolve connectivity problems.
• Assisting clients in improving image quality.

Qualifications:

• Minimum 2 years veterinary technician experience or equivalent.
• RVT/LVT preferred.
• High School Diploma required; Associate's degree preferred.
• Fluency in English and French.
• Computer service experience is helpful.

Skills and Abilities:

• Strong interpersonal and client relationship skills.
• Technical troubleshooting and analytical skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.

Additional Details:

• Physical demands include extensive sitting, computer use, and occasional lifting up to 15 lbs.
• Work environment is typical office setting with moderate noise levels.
• Fluency in English is required; extended hours may be necessary.

Compensation ranges from $28–$33 USD/hour for US candidates and $23–$28 CAD/hour for Canadian candidates. To apply, please follow internal application procedures via Workday.