Veterinary Tech Support (Vet Tech Support, French Speaking)

Antech Diagnostics; Alberta; Remote; CAD 30,000 - 60,000; Full time

Job summary

An innovative leader in veterinary diagnostics is seeking a Veterinary Tech Support specialist fluent in French. This remote role involves providing exceptional client service and technical support to veterinary clinics, ensuring smooth data transfer and resolving connectivity issues. You will play a crucial role in enhancing client satisfaction while working independently and collaboratively within a dynamic team. If you have a passion for animal health and possess strong troubleshooting skills, this opportunity offers a chance to make a significant impact in the veterinary field.

Qualifications

• 2 years of veterinary technician experience or equivalent; RVT/LVT preferred.
• Fluent in English and French; excellent interpersonal skills required.

Responsibilities

• Provide client and technical support for veterinarian clinic customers.
• Troubleshoot connectivity issues with imaging software and systems.

Skills

Veterinary Technician Experience

Technical Troubleshooting

Client Relationship Management

Fluency in French

Computer Service Experience

Education

High School Diploma

Associate Degree

Job description

Veterinary Tech Support (Vet Tech Support, French Speaking)

Join to apply for the Veterinary Tech Support (Vet Tech Support, French Speaking) role at Antech Diagnostics.

We are seeking candidates with 2 years of veterinary technician experience or equivalent and fluency in French. This is a remote position open to candidates based in the US or Canada. The pay range is $28–$33 USD per hour for US-based candidates and $23–$28 CAD per hour for those based in Canada.

Job Overview

Provide client and technical support for veterinarian clinic customers utilizing Telemedicine services. Troubleshoot connectivity issues when transferring images from client systems to AIS proprietary systems.

Essential Duties and Responsibilities

• Deliver professional client service and expertise in data transfer.
• Configure software for new clients.
• Identify and resolve connectivity problems, including high-level troubleshooting of various imaging software.
• Perform final testing to ensure solutions are operational.
• Configure servers, acquisitions, and review workstations.
• Monitor progress, track issues, and communicate with management.
• Prioritize work to meet client expectations.
• Manage escalated issues and collaborate with vendors to resolve connectivity problems.
• Assist clients in improving image quality.
• Participate in enterprise initiatives and special projects as needed.

Qualifications

• 2 years of veterinary technician experience or equivalent; RVT/LVT preferred.
• High School Diploma required; Associate degree preferred.
• Fluent in English and French.
• Computer service experience helpful.

Skills and Abilities

• Excellent interpersonal skills and client relationship management.
• Strong technical troubleshooting skills.
• Ability to communicate complex issues clearly.
• Organized, detail-oriented, and able to multitask.
• Independent and team-oriented work capability.

Physical Demands

• Sitting, phone, and computer use.
• Manual dexterity and visual acuity.
• Occasional lifting up to 15 lbs.

Work Environment

Primarily office setting with moderate noise levels and standard office equipment usage.

About Antech

Antech is a leader in veterinary diagnostics, committed to innovation and improving animal health outcomes worldwide. Our services include reference laboratories, diagnostic instruments, data services, imaging, and professional education.