Veterinary Tech Support (Vet Tech Support, French Speaking)

Antech Diagnostics; Ontario; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in veterinary diagnostics is looking for a Veterinary Tech Support professional fluent in French. This remote role involves providing technical support to veterinary clinics, troubleshooting software issues, and ensuring client satisfaction. Ideal candidates will have veterinary technician experience and strong interpersonal skills. Join a dynamic team dedicated to improving veterinary services through innovative technology.

Qualifications

• Minimum 2 years veterinary technician experience or equivalent.
• RVT / LVT preferred.

Responsibilities

• Providing professional client service and data transfer expertise.
• Troubleshooting connectivity issues across various imaging software.
• Managing escalated issues and collaborating with vendors.

Skills

Interpersonal Skills

Technical Troubleshooting

Analytical Skills

Effective Communication

Education

High School Diploma

Associate's Degree

Job description

Veterinary Tech Support (Vet Tech Support, French Speaking)

Join to apply for the Veterinary Tech Support (Vet Tech Support, French Speaking) role at Antech Diagnostics .

We are seeking a qualified veterinary technician with fluency in French to provide client and technical support for veterinarian clinic customers utilizing Telemedicine services. This remote position is open to candidates in the US or Canada.

Responsibilities include :

• Providing professional client service and data transfer expertise.
• Configuring software for new clients.
• Troubleshooting connectivity issues across various imaging software.
• Ensuring solutions are tested and functional before concluding support calls.
• Monitoring progress, tracking issues, and communicating with management.
• Managing escalated issues and collaborating with vendors to resolve connectivity problems.
• Assisting clients in improving image quality.

Qualifications :

• Minimum 2 years veterinary technician experience or equivalent.
• RVT / LVT preferred.
• High School Diploma required; Associate's degree preferred.
• Fluency in English and French.
• Computer service experience is helpful.

Skills and Abilities :

• Strong interpersonal and client relationship skills.
• Technical troubleshooting and analytical skills.
• Effective communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Physical demands include extensive sitting, computer use, and occasional lifting up to 15 lbs.
• Work environment is typical office setting with moderate noise levels.
• Fluency in English is required; extended hours may be necessary.

Compensation ranges from $28–$33 USD / hour for US candidates and $23–$28 CAD / hour for Canadian candidates. To apply, please follow internal application procedures via Workday.