Veterinary Receptionist, Ottawa Veterinary Hospital

VCA Animal Hospitals, Inc; Ottawa; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

RRSP matching

Paid time off

CE allowance

Uniform allowance

Mental health support

Career development

Pet discounts

Job summary

VCA Canada Ottawa Veterinary Hospital is seeking a Veterinary Receptionist, Client Care Coordinator to join our full-time team in Ottawa, Ontario. This role suits an organized, motivated, and empathetic professional to support hospital operations.

You will be the frontline ambassador, handling scheduling, client communications, billing, and assisting with our clinical team while expanding your veterinary office skills.

Qualifications

• Experience in front desk or hospitality is preferred.
• Excellent communication and phone skills.
• Ability to manage multiple tasks with attention to detail.
• Interest in veterinary medicine and client care.

Responsibilities

• Greet patients and pet parents warmly and professionally.
• Answer multi-line phones and manage client emails.
• Proactively book appointments and follow-ups.
• Assist with invoicing, estimates, and payments.
• Keep the reception area clean and welcoming.
• Support clinical staff and learn veterinary office procedures.

Skills

Customer service

Empathy

Multi-tasking

Willing to learn

Job description

Veterinary Receptionist, Client Care

Location: Ottawa, ON

Employment Type: Full-time

Schedules: Variable shifts, may include nights, overnights, weekends and holidays.

Job Status: Existing

Compensation: $17.85 to $25.00 per hour, depending on experience and skills

At Ottawa Veterinary Hospital, we welcome a Veterinary Receptionist, Client Care Coordinator to join our team full-time in Ottawa, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby and common areas clean, tidy, and welcoming for both pets and their families.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Outstanding multi-tasking skills, a keen eye for detail, and a strong sense of reliability.
• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands‑on clinical support skills.
• Prior hospitality front desk, medical receptionist, or animal hospital/shelter experience is welcome.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our hospital:

VCA Canada Ottawa Veterinary Hospital has long been a trusted 24/7 emergency hospital for pets throughout our region. Beyond our advanced facility, our strength lies in our people and how we support one another on the floor. We champion a collaborative approach to emergency medicine where knowledge is shared freely, challenging cases are solved together, and team well-being is always prioritized. You will work alongside an experienced, compassionate team committed to continuous learning and exceptional patient care.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally,we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers.Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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