Veterinary Reception, Animal Care Attendant, Secord Animal Hospital

Pet Services of Washington, P.S.; Toronto; Vor Ort; CAD 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

RRSP Employer Group Match (5%)

Paid time off for CE/vacation/sick/pwe

Annual CE Allowance

Benefits and wellness programs

Pet care discounts

Zusammenfassung

VCA Canada in Toronto, ON is seeking a Reception, Animal Care Attendant to join our team full-time. You will welcome clients, manage phones and emails, schedule appointments, and support our clinical team in a fast-paced veterinary hospital.

The ideal candidate has frontline or veterinary assistant experience, is empathetic, detail-oriented, and eager to learn clinical procedures. Competitive benefits and career growth opportunities are offered.

Qualifikationen

• Customer service with empathy and composure under pressure.
• Excellent multitasking and attention to detail.
• Genuine interest in veterinary medicine and hands-on clinical support.
• Experience at the front desk or as a veterinary assistant in animal hospitals.
• A Veterinary Assistant program is an asset.

Aufgaben

• Greet patients and pet parents with empathy, ensuring they feel welcomed and valued.
• Answer multi-line phones and manage client and referring veterinarian emails.
• Proactively book visits, schedule follow-ups, and make outbound reminder calls.
• Guide owners through invoicing, estimates, and payments with clarity.
• Keep reception areas clean, tidy, and welcoming; assist with feeding/walking patients.
• Assist veterinary staff with treatments and learn new medical office procedures.

Kenntnisse

Exceptional customer service

Multitasking

Curiosity for veterinary medicine

Front desk / veterinary assistant経験

Veterinary Assistant program asset

Ausbildung

Veterinary Assistant program

Jobbeschreibung

Reception, Animal Care Attendant

Location: Toronto, ON

Employment Type: Full-time

Job Status: Existing

Compensation: $19.00 to $25.00 per hour, depending on experience and skills

At Secord Animal Hospital , we welcome a Veterinary Reception/Animal Care Attendant to join our team full-time in Toronto, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.
• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.
• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.
• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.
• Maintaining a Comforting Space: Keeping our reception lobby, inside, outside and common areas clean, tidy, and welcoming for both pets and their families. Feeding and walking patients.
• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.
• Outstanding multitasking skills, a keen eye for detail, and a strong sense of reliability.
• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.
• Experience working at the front desk or as a veterinary assistant in animal hospitals.
• A completed Veterinary Assistant program is an asset.
• Schedule flexibility, with weekday, evening, and weekend shifts.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.
• RRSP Employer Group Match Program (5%) to help you save for the future.
• Paid time off for continuing education, vacation, sick days, and personal wellness days.
• Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options.
• Paid annual certification memberships and uniform allowance.
• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
• Various career development pathways.
• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.

We are going to broaden.