Veterinary Reception, Animal Care Attendant, Secord Animal Hospital

Healthcarejobsite; Toronto; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

RRSP Employer Group Match (5%)

Paid time off for continuing education

Annual CE Allowance

Benefits after eligibility (min 24 hrs

Certification memberships + uniform

Mental health support tools (telemed/E

Career development pathways

Pet care discounts & wellness app

Job summary

Secord Animal Hospital in Toronto, Ontario seeks a Veterinary Reception/Animal Care Attendant to join our full-time team and support both client relationships and clinical operations. You will greet pets and their families, answer calls, book appointments, and assist the veterinary staff with various tasks.

We value empathy, reliability, and a genuine interest in veterinary medicine. The role offers competitive hourly pay, weekday/evening/weekend shifts, and opportunities for ongoing

Qualifications

• Exceptional customer service with empathy, comfort, and patience.

Responsibilities

• Greet patients and pet parents with empathy, ensuring they feel welcomed and supported.
• Serve as front-line voice by answering multi-line phones and managing emails from clients and referring veterinarians.
• Proactively book visits, schedule follow-ups, and make outbound calls to keep patient care on track.
• Guide pet owners through invoicing, estimates, and payments with clarity and compassion.
• Maintain a clean, welcoming reception area for pets and families.
• Assist veterinary staff with treatments and learn new medical office procedures and skills.

Skills

Empathy

Multitasking

Interest in vet med

Front desk experience

Vet Assistant program asset

Flexible schedule

Education

Veterinary Assistant program

Job description

Reception, Animal Care Attendant

Location: Toronto, ON

Employment Type: Full-time

Job Status: Existing

Compensation: $19.00 to $25.00 per hour, depending on experience and skills

At Secord Animal Hospital , we welcome a Veterinary Reception/Animal Care Attendant to join our team full-time in Toronto, Ontario. This is an exciting opportunity for an organized, motivated, and empathetic professional to step into an important hospital support role.

What You Will Do

• Creating a Warm Welcome: Greeting our patients and pet parents with empathy and care, ensuring they feel welcomed, supported, and appreciated from the moment they walk in.

• Managing Hospital Communication: Serving as our front-line voice by answering multi-line phones and managing client and referring veterinarian emails.

• Coordinating Appointments: Proactively booking visits, scheduling follow-ups, and making outbound calls to keep our patient care on track.

• Handling Financial Transactions: Guiding pet owners through the invoicing and billing process with clarity and compassion, confirming estimates, and processing payments.

• Maintaining a Comforting Space: Keeping our reception lobby, inside, outside and common areas clean, tidy, and welcoming for both pets and their families. Feeding and walking patients.

• Supporting Our Clinical Team: Assisting our veterinary staff with treatments and tasks while eagerly learning new medical office procedures and veterinary skills.

What You Bring

• Exceptional customer service skills with a natural ability to show empathy, comfort, and patience under pressure.

• Outstanding multitasking skills, a keen eye for detail, and a strong sense of reliability.

• A genuine curiosity and enthusiasm for veterinary medicine and a desire to learn hands-on clinical support skills.

• Experience working at the front desk or as a veterinary assistant in animal hospitals.

• A completed Veterinary Assistant program is an asset.

• Schedule flexibility, with weekday, evening, and weekend shifts.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role.

• RRSP Employer Group Match Program (5%) to help you save for the future.

• Paid time off for continuing education, vacation, sick days, and personal wellness days.

• Annual CE Allowance.

• Benefits: Minimum 24 hours per week for eligibility, with flexible options.

• Paid annual certification memberships and uniform allowance.

• Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.

• Various career development pathways.

• Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app.

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work Certification Canada.