Veterinary Assistant / Client Care Specialist - Wingrove Veterinary Services

VetCare Canada Inc.; Guelph; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading veterinary practice in Guelph is seeking a dedicated Vet Assistant to support our veterinarians in delivering exceptional care. The role involves client education, animal handling, and administrative duties in a collaborative and compassionate environment, with an emphasis on work-life balance and career development.

Benefits

Comprehensive Medical, Dental & Life Insurance

Uniform allowance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Ability to educate clients on animal care and medications.
• Experience in client service and administrative duties.
• Compassionate approach to animal handling.

Responsibilities

• Counsel clients about animal care and vaccinations.
• Perform administrative tasks like booking appointments.
• Greet and handle animals in a safe manner.

Skills

Client counseling

Animal handling

Administrative tasks

Job description

Wingrove Veterinary Services ( wingrovevet.ca ) is located in Guelph, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work / life balance, offering flexible schedules and a vibrant work environment.

About The Role :

Our ideal Vet Assistant will counsel and educate clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage / purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure. Please note, part of this role will include some client care responsibilities

This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

What We Offer :

• Comprehensive Benefits Include : Medical, Dental & Life Insurance and uniform allowance.
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare :

VetCare ( vet-care.ca ) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.

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Veterinary Veterinary • Guelph, ON, Canada