Veterinary Assistant/Client Care Specialist - Wingrove Veterinary Services

VetCare Canada Inc.; Guelph; On-site; CAD 38,000 - 50,000; Full time

Job summary

VetCare Canada Inc. is seeking a motivated Vet Assistant to join their team in Guelph, ON. The role emphasizes client education, animal care, and office administration within a supportive environment. Candidates will enjoy competitive pay and benefits, along with a flexible schedule, contributing to the clinic's high standards of care.

Benefits

Competitive Base Salary

Comprehensive Benefits (Medical, Dental & Life Insurance)

Uniform allowance

Flexible Schedule

Vacation & Paid Time Off

Qualifications

• Experience in a veterinary setting is preferred.
• Strong communication skills to educate clients.
• Ability to work collaboratively in a team.

Responsibilities

• Counsel clients on animal care under a Veterinarian's guidance.
• Perform administrative tasks including booking appointments and managing calls.
• Treat and handle animals to ensure safety and comfort.

Skills

Client education

Administrative tasks

Animal handling

Job description

Wingrove Veterinary Services (wingrovevet.ca) is located in Guelph, ON. We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and friendly professionals. Our team values work/life balance, offering flexible schedules and a vibrant work environment.

About The Role:

Our ideal Vet Assistant will counsel and educate clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage/purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure. Please note, part of this role will include some client care responsibilities

This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests.

• What We Offer:

• Competitive Base Salary
• Comprehensive Benefits Include: Medical, Dental & Life Insurance and uniform allowance.
• Flexible Schedule
• Vacation & Paid Time Off

Meet VetCare:

VetCare (vet-care.ca) is a proudly Canadian-owned acquirer and operator of veterinary practices, based in Vancouver, and with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.