Verification Team Lead

NorthLake Financial ULC; Barrie; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Paid Wellness Days

Your Birthday Off

Benefits Package including health andd

EAP for mental health and wellness

Bonusly recognition

Job summary

NorthLake Financial ULC in Barrie, ON is seeking a Verification Team Lead to guide a fast-paced team responsible for verifying applicant income, employment, and supporting documentation. You will coach, monitor performance, ensure accuracy, and escalate issues while upholding company policies.

You will collaborate with Sales and other departments to support deal closures, identify process gaps, and promote accountability and a positive team culture.

Qualifications

• High school diploma or equivalent required.
• Strong leadership, coaching, and communication skills.
• Excellent attention to detail and critical-thinking abilities.
• Ability to make sound decisions and handle escalated files.
• Strong organizational skills in a high-volume, fast-paced environment.
• Ability to analyze financial and employment documentation.
• Strong teamwork and customer-service skills.
• Ability to hold team members accountable and provide constructive feedback.

Responsibilities

• Lead, coach, and support the Verification team to achieve daily productivity, quality, and service expectations.
• Oversee the verification of applicant income, employment, and supporting documentation.
• Assist with complex or escalated verification files and provide guidance on appropriate decisions.
• Review documentation and deal information to identify discrepancies, inconsistencies, or potential concerns.
• Ensure Verification Analysts consistently apply company lending policies, processes, and procedures.
• Monitor team performance, including volume, accuracy, turnaround times, and quality.
• Conduct regular quality checks and provide timely feedback and coaching to team members.
• Support training and onboarding of new Verification Analysts.
• Act as a point of escalation for Dealer partners and internal teams when verification issues require additional support.
• Work closely with Sales, Buy Program, and other departments to resolve issues and support deal closures.
• Identify process gaps and recommend improvements that increase efficiency, accuracy, and customer service.
• Ensure required documentation and notes are complete, accurate, and maintained in accordance with company standards.
• Communicate team priorities, updates, and process changes effectively.
• Promote a positive, accountable, and collaborative team environment.
• Follow and reinforce the 3 P’s: Policy, Process, and Procedure.
• Demonstrate and promote Northlake’s core values of accountability, integrity, speed, and innovation.
• Perform other duties as required.

Skills

Leadership

Coaching

Communication

Attention to detail

Decision making

Organizational skills

Analytical skills

Education

High school diploma

Tools

Microsoft 365

Adobe

Job description

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location:

Barrie, ON (This role does not provide remote or hybrid work).

Portions available:

1

Purpose of a Verification Team Lead

The Verification Team Lead is responsible for leading and supporting the Verification team in accurately and efficiently verifying applicant income, employment, and supporting documentation. This role provides day-to-day leadership, coaching, quality oversight, and escalation support while ensuring the team consistently follows company policies, processes, and procedures.

The Verification Team Lead plays a key role in supporting sound lending decisions, maintaining strong Dealer relationships, and ensuring the team meets productivity and quality expectations in a high-volume environment.

Responsibilities of a Verification Team Lead

• Lead, coach, and support the Verification team to achieve daily productivity, quality, and service expectations.
• Oversee the verification of applicant income, employment, and supporting documentation.
• Assist with complex or escalated verification files and provide guidance on appropriate decisions.
• Review documentation and deal information to identify discrepancies, inconsistencies, or potential concerns.
• Ensure Verification Analysts consistently apply company lending policies, processes, and procedures.
• Monitor team performance, including volume, accuracy, turnaround times, and quality.
• Conduct regular quality checks and provide timely feedback and coaching to team members.
• Support training and onboarding of new Verification Analysts.
• Act as a point of escalation for Dealer partners and internal teams when verification issues require additional support.
• Work closely with Sales, Buy Program, and other departments to resolve issues and support deal closures.
• Identify process gaps and recommend improvements that increase efficiency, accuracy, and customer service.
• Ensure required documentation and notes are complete, accurate, and maintained in accordance with company standards.
• Communicate team priorities, updates, and process changes effectively.
• Promote a positive, accountable, and collaborative team environment.
• Follow and reinforce the 3 P’s: Policy, Process, and Procedure.
• Demonstrate and promote Northlake’s core values of accountability, integrity, speed, and innovation.
• Perform other duties as required.

Qualifications of a Verification Team Lead

• High school diploma or equivalent required.

• Strong leadership, coaching, and communication skills.
• Excellent attention to detail and critical-thinking abilities.
• Ability to make sound decisions and handle escalated files.
• Strong organizational skills in a high-volume, fast-paced environment.
• Ability to analyze financial and employment documentation.
• Strong teamwork and customer-service skills.
• Ability to hold team members accountable and provide constructive feedback.

Requirements of a Verification Team Lead

• Availability of 8:00 am – 9:00 pm Monday to Friday, and 8:00 am – 5:00 pm Saturdays
• Previous leadership, mentoring, or team lead experience.
• Experience with income and employment verification and reviewing financial documentation.
• Intermediate proficiency in Microsoft 365 and Adobe.

Compensation of a Verification Team Lead

• Base Salary $45,000 annually
• Paid Wellness Days
• Your Birthday Off
• Competitive Commission Structure with performance-based earning potential
• Comprehensive Benefits Package including health and dental coverage
• Employee Assistance Program (EAP) for mental health and wellness support
• Bonusly employee recognition and rewards platform

Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.