Validation Specialist I (18-Month Contract )

Webhosting; Ottawa; On-site; CAD 45,000 - 50,000; Full time

Job summary

Sectigo is seeking a Validation Specialist I for an 18-month, in-office contract in Ottawa. You will manage day-to-day validation certificate orders, verify customer organizations, authenticate contacts, and collaborate with internal teams while addressing inquiries via phone, email, and live chat.

The role is full-time, reporting to the Manager, Validation, with compensation CAD 45,000–50,000 dependent on experience and internal equity.

Qualifications

• Experience handling validation certificate orders.
• Strong communication via phone, email, and live chat.

Responsibilities

• Process TLS and other certificate orders.
• Conduct research to verify customer organizations and authenticate contacts.
• Provide customer service via phone, email, and live chat; resolve issues.
• Maintain Sectigo’s customer base and assist internal teams.

Skills

Customer service

Research

Certificate validation

Job description

Validation Specialist I (18-Month Contract )

Sectigo ·United States, Ottawa, CA

On-site Contract Not specified Contract Operations

Job Description

We are looking for a talented Validation Specialist I to join our growing global team at Sectigo.

The Validation Specialist I manages the day-to-day handling of validation certificate orders. This individual conducts online research to verify customer organizations applying for a certificate, authenticates organization’s contact details, and reviews, audits, and issues certificate orders while working closely with Sectigo’s certificate customer base and internal teams, as well as answering customer inquiries via phone, email, and live chat.

Please Note: The Reporting Manager and the Work Arrangement requirements may be modified and redesigned based on business needs to ensure operational flexibility and organizational effectiveness.

Here are the core functions, responsibilities, and expectations for this role:

• Process orders for TLS and other security products according to industry and company compliance requirements.
• Conduct research to verify customer organizations and authenticate contact details.
• Provide superior customer service and assistance via phone, email, and live chat.
• Independently resolve customer support issues and elevate cases when appropriate.
• Handle day-to-day activities associated with maintaining Sectigo’s customer base.
• Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

More information about this role:

• This is a full-time and in-office position, reporting to our Ottawa office 5 days a week.
• This is an individual contributor role, reporting to our Manager, Validation.
• Please note that this is an 18-month contract position covering a temporary maternity leave.
• The targeted compensation package for this role is between CAD $45,000 and $50,000, subject upon internal equity and years of experience. We may make further adjustments through an approval process if the targeted compensation range needs to be modified based on business needs and market trends.

Simplicity at Scale.

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values – Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.