Utility Operations Coordinator

City of Victoria BC; Victoria; On-site; CAD 56,000 - 77,000; Full time

Job summary

The City of Victoria is seeking a Utility Operations Coordinator to help maintain and improve our water, wastewater, and stormwater services. This position emphasizes data analysis, asset management, and coordinated maintenance programs to keep essential services reliable and safe for residents.

You will work with operations staff, engineers, contractors, and the public to develop practical solutions, support long-term planning, and ensure accurate records and reporting for municipal utilities.

Qualifications

• Technical education in civil engineering technology and related certifications.
• Experience with contract administration and asset/maintenance management.
• Eligible for ASTTBC and valid BC Class 5 license.

Responsibilities

• Administer a maintenance program for rehabilitation of utility infrastructure and lifecycle management.
• Analyse utility records and SCADA information for planning and scheduling.
• Prepare asset data databases and long-term asset strategies.
• Provide work direction, schedules and safety compliance for staff.
• Prepare reports and digital maps for operations staff.

Skills

Organize work

Civil planning

Asset management

Data quality checks

Create and present reports

Engineering drawings

Record keeping

Public liaison

Change management

Safety on site

Education

Technical Diploma in Civil Engineering Technology

Contract Administrator (MMCD)

ASTTBC eligible

ArcGIS asset knowledge

Class 5 BC Driver’s License

Tools

ArcGIS

SCADA systems

GIS/Asset Management software

Job description

• Competition Number: 26/157
• Posting Scope: Internal / External
• Posted Date: August 13, 2026
• Closing Date: August 27, 2026, 4:30 PM PST
• Department: Engineering & Public Works
• Work schedule: Monday to Friday (40 hour work week) – Continuous (Full-Time)
• Salary: $48.80 per hour, Pay Grade 13
• Job Code: 764
• Employee Group: This is a CUPE Local 50 position
• Number of Vacancies: 1

The City of Victoria is hiring a Utility Operations Coordinator to play a key role in maintaining and improving the infrastructure that delivers safe and reliable water, wastewater, and stormwater services to our community. In this technical and collaborative position, you'll help plan maintenance programs, analyze utility data, support asset management initiatives, and coordinate work that keeps essential services operating efficiently.

You’ll work closely with operations staff, engineers, contractors, and the public to develop practical solutions, support long-term infrastructure planning, and contribute to the sustainable management of critical municipal assets.

If you’re passionate about infrastructure, enjoy solving complex problems, and have experience in utility operations, asset management, or civil engineering technology, we encourage you to apply.

POSITION FUNCTION

Provide technical direction, input and support for the water distribution, sanitary and storm sewer collection systems through inspections, condition assessment, rehabilitation, and lifecycle analysis with an asset and maintenance management focus.

KEY DUTIES

• Administer a maintenance management program to aid in the rehabilitation of water distribution, sanitary and storm sewer collection infrastructure; analyse utility records and SCADA information to aid in the planning and scheduling of the preventative maintenance program; perform data analysis, model updating, and infrastructure planning and costing as related to maintenance and lifecycle of the infrastructure.
• Prepare, maintain, and manage databases related to asset data and assist in the development of long-term asset strategies for the ongoing maintenance and operations of utilities, rehabilitation and replacement requirements of water distribution, sanitary and stormwater collection systems.
• Provide work direction to maintenance staff to ensure program schedules, performance and safety standards are met; Maintain and review schedules and work orders as related to the utility’s maintenance operations; provide employee training and input to employee appraisals.
• Verify and maintain electronic records through creating and maintaining customer service records, inspection reports and work orders. Undertake field surveys, inspections and data collection assignments to maintain the benchmarking program in conjunction with the Canadian Infrastructure Benchmarking Initiative. Prepare asset and maintenance condition reports; prepare digital maps and drawings for operations staff to perform their functions.
• Assists with developing, prioritizing, cost estimating and defining the scope of maintenance programs including administration of contracts and awarding tenders; provides support and input in determining necessary upgrades to water distribution, sanitary and storm sewer collection systems; liaise with Engineering in the development and support of GIS/Asset Management and utility planning; assists with enquiries, complaints and provides technical information and advice to staff, the public, contractors and other Municipalities and outside agencies as required; Assist with standard job procedure and emergency response procedure review and their development as required.
• Performs related work as required.

INDEPENDENCE

Work is generated through annual programs and objectives or is assigned by the supervisor.

Work is reviewed through reports and meetings with the supervisor.

Issues such as unusual or complex problems , and budgetary items are discussed with supervisor with recommendations .

WORKING CONDITIONS

Physical Effort

Sit with arms unsupported while keyboarding. (often)

Mental Effort

Short periods of intense concentration while performing infrastructure analysis, preparing reports and recommendations. (often)

Deal with complaints and negative comments. (occasional)

Meet multiple deadlines. (often)

Visual/Auditory Effort

Focus on a variety of source data and electronic programs for short periods while performing tasks and analyzing data. (often)

Work Environment

Office.

Work in close proximity to moving traffic. (rare)

Work outside in all weather conditions. (frequently)

Work in confined spaces where preventative measures must be taken to avoid exposure to hazardous fumes. (rare)

Possible contact with raw sewage. (premium item)

Key Skills And Abilities

• Organize and prioritize work.
• Understand and apply the principles, methods and techniques of civil engineering planning (including modelling), design, infrastructure maintenance, and asset management relative to water distribution, sanitary and storm sewer collections systems.
• Advanced knowledge and experience with current City digital tools and related specialty software.
• Regularly perform data quality checks.
• Create and present reports.
• Read and interpret engineering drawings and specifications.
• Maintain accurate records.
• Deal effectively with the public and outside agencies.
• Establish and maintain effective working relationships.
• Change Management experience.
• Work safely on job sites.

Qualifications

Formal Education, Training and Occupational Certification

• Technical School Diploma in Civil Engineering Technology. (2 years)
• Contract Administrator course (MMCD) (16 hours).
• Eligible for membership with ASTTBC.
• Experience with ArcGIS would be considered an asset.
• Current and valid Class 5 BC Driver’s License.

Experience

4 years of related experience including contract administration and asset/maintenance management or an equivalent combination of education and experience.

Other

May be requested to substitute in a more senior position.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.