Utility Operations Coordinator

Environmental Operators Certification Program; Victoria; On-site; CAD 100,000 - 103,000; Full time

Job summary

The City of Victoria is seeking a Utility Operations Coordinator to help maintain and improve water, wastewater, and stormwater infrastructure. The role involves planning maintenance, analyzing utility data, and supporting asset management initiatives to ensure reliable services for the community.

You will coordinate work with operations staff, engineers, contractors and the public, develop long‑term asset strategies, and contribute to sustainable municipal asset management while meeting

Qualifications

• Technical diploma in Civil Engineering Technology.
• Contract administration training (MMCD).
• Eligible for ASTTBC membership.
• Experience with ArcGIS is an asset.
• Valid BC Driver’s License (Class 5).

Responsibilities

• Provide technical direction for water distribution, sanitary and storm sewer systems with asset management focus.
• Administer maintenance program; analyse utility data; support lifecycle planning.
• Prepare and manage asset and maintenance databases.
• Supervise maintenance staff and coordinate schedules, safety and training.
• Prepare reports and digital maps/drawings for operations staff.
• Assist with contracts, tendering, and upgrades in coordination with Engineering.

Skills

Organize work

Civil planning

Asset management

Data analysis

Report writing

Engineering drawings

Education

Civil Engineering Technology diploma

MMCD contracting course

ASTTBC eligibility

ArcGIS proficiency

BC Driver’s License (Class 5)

Tools

ArcGIS

Job description

Utility Operations Coordinator

Competition Number: 26/157
Posted Date: August 13, 2026
Closing Date: August 27, 2026, 4:30 PM PST
Department: Engineering & Public Works
Work schedule: Monday to Friday (40-hour work week) – Continuous (Full-Time)
Salary: $48.80 per hour, Pay Grade 13
Job Code: 764
Employee Group: This is a CUPE Local 50 position
Number of Vacancies: 1

The City of Victoria is hiring a Utility Operations Coordinator to play a key role in maintaining and improving the infrastructure that delivers safe and reliable water, wastewater, and stormwater services to our community. In this technical and collaborative position, you’ll help plan maintenance programs, analyze utility data, support asset management initiatives, and coordinate work that keeps essential services operating efficiently.

You’ll work closely with operations staff, engineers, contractors, and the public to develop practical solutions, support long-term infrastructure planning, and contribute to the sustainable management of critical municipal assets.

If you’re passionate about infrastructure, enjoy solving complex problems, and have experience in utility operations, asset management, or civil engineering technology, we encourage you to apply.

POSITION FUNCTION

Provide technical direction, input and support for the water distribution, sanitary and storm sewer collection systems through inspections, condition assessment, rehabilitation, and lifecycle analysis with an asset and maintenance management focus.

KEY DUTIES

• Administer a maintenance management program to aid in the rehabilitation of water distribution, sanitary and storm sewer collection infrastructure; analyse utility records and SCADA information to aid in the planning and scheduling of the preventative maintenance program; perform data analysis, model updating, and infrastructure planning and costing as related to maintenance and lifecycle of the infrastructure.
• Prepare, maintain, and manage databases related to assetdata and assist in the development of long‑term asset strategies for the ongoing maintenance and operations of utilities, rehabilitation and replacement requirements of water distribution, sanitary and stormwater collection systems.
• Provide work direction to maintenance staff to ensure program schedules, performance and safety standards are met; Maintain and review schedules and work orders as related to the utility’s maintenance operations; provide employee training and input to employee appraisals.
• Verify and maintain electronic records through creating and maintaining customer service records, inspection reports and work orders. Undertake field surveys, inspections and data collection assignments to maintain the benchmarking program in conjunction with the Canadian Infrastructure Benchmarking Initiative. Prepare asset and maintenance condition reports; prepare digital maps and drawingsfor operations staff to perform their functions.
• Assists with developing, prioritizing, cost estimating and defining the scope of maintenance programs including administration of contracts and awarding tenders; provides support and input in determining necessary upgrades to water distribution, sanitary and storm sewer collection systems; liaise with Engineering in the development and support of GIS/Asset Managementand utility planning; assists with enquiries, complaints and provides technical information and advice to staff, the public, contractors and other Municipalities and outside agencies as required; Assist with standard job procedure and emergency response procedure review and their development as required.
• Performs related work as required.

INDEPENDENCE

Work is generated through annual programs and objectives or is assigned by the supervisor.
Work is reviewed through reports and meetings with the supervisor.
Issues such as unusual or complex problems, and budgetary items are discussed with supervisor with recommendations.

WORKING CONDITIONS

Physical Effort:
Sit with arms unsupported while keyboarding. (often)
Mental Effort:
Short periods of intense concentration while performing infrastructure analysis, preparing reports and recommendations. (often)
Deal with complaints and negative comments. (occasional)
Meet multiple deadlines. (often)
Visual/Auditory Effort:
Focus on a variety of source data and electronic programs for short periods while performing tasks and analyzing data. (often)
Work Environment:
Office.
Work in close proximity to moving traffic. (rare)
Work outside in all weather conditions. (frequently)
Work in confined spaces where preventative measures must be taken to avoid exposure to hazardous fumes. (rare)
Possible contact with raw sewage. (premium item)

KEY SKILLS AND ABILITIES

• Organize and prioritize work.
• Understand and apply the principles, methods and techniques of civil engineering planning (including modelling), design, infrastructure maintenance, and asset management relative to water distribution, sanitary and storm sewer collections systems.
• Advanced knowledge and experience with current City digital tools and related specialty software.
• Regularly perform data quality checks.
• Create and present reports.
• Read and interpret engineering drawings and specifications.
• Maintain accurate records.
• Deal effectively with the public and outside agencies.
• Establish and maintain effective working relationships.
• Change Management experience.
• Work safely on job sites.

QUALIFICATIONS

Formal Education, Training and Occupational Certification:

• Technical School Diploma in Civil Engineering Technology. (2 years)
• Contract Administrator course (MMCD) (16 hours).
• Eligible for membership with ASTTBC.
• Experience with ArcGIS would be considered an asset.
• Current and valid Class 5 BC Driver’s License.

EXPERIENCE

4 years of related experience including contract administration and asset/maintenance management or an equivalent combination of education and experience.

OTHER

May be requested to substitute in a more senior position.

The City of Victoria is committed to integrating equity, diversity, inclusion, and accessibility into our programs, policies, spaces, and services. Our goal is to cultivate a diverse and inclusive workforce that reflects the community we serve and aim to become. Individuals who are Indigenous, racialized, immigrants, persons with disabilities, 2SLGBTQIA+, or facing any additional barriers are encouraged to apply. Accommodations will be available upon request throughout the application and selection process.

If you require assistance, please email us at [e-mail].