Operations Support Assistant (Wastewater/Water)

Comox Valley Redional Disctrict; Courtenay; On-site; CAD 52,000 - 68,000; Full time

Job summary

Comox Valley Regional District (CVRD) is seeking a term full-time Operations Support Assistant (Wastewater/Water) to join the Engineering Services team for up to six months or until the incumbent returns. The role is on-site at the Comox Valley Water Pollution Control Centre.

The successful candidate will provide reception, administrative, dispatch, and operational support for Wastewater and Water Services, under the Manager of Wastewater Services.

Qualifications

• Experience providing administrative and operational support for public works, wastewater or water departments (1–2 years).
• Education in office administration; post-secondary program six months to one year preferred.

Responsibilities

• Provide administrative support to wastewater and water managers and staff.
• Serve as first point of contact for the water treatment center; coordinate site services.
• Oversee shipping/receiving, coding, processing, and unloading deliveries with forklift/pallet jack.
• Serve as first aid attendant and health and safety committee representative.
• Monitor lone worker apps and satellite devices for staff.
• Prepare correspondence, reports, notes, and contracts; draft and format documents.

Skills

Strong communicator

Research and writing

Customer service

Public works support

Administrative support

Education

Office administration education

Tools

CityWorks

iMap

iCity

Collector App

PI Vision

Water meter software

MS Office / SharePoint

Adobe Acrobat

Job description

Stage 3 Water Restrictions Now in Effect for Comox Valley and Royston Water Local Service Area More information

Internal Posting – Current CVRD CUPE 556 Employees only

Date posted

August 18, 2026

We are accepting applications from current CVRD CUPE Local 556 Employees only for a term full-time Operations Support Assistant (Wastewater/Water) to join our Engineering Services team for a period of up to six months or until the return of the incumbent. This position works full time on-site out of the Comox Valley Water Pollution Control Centre.

The Operations Support Assistant provides reception, administrative assistance, dispatch, and operational support for Wastewater and Water Services. Reporting to the Manager of Wastewater Services, the primary responsibilities of this role include:

• Providing administrative support to wastewater and water managers and staff within the operations departments;
• Serving as the first point of contact for the water pollution control centre and water treatment plant, coordinating site services such as maintenance, janitorial, waste and recycling;
• Overseeing shipping and receiving, coding, processing, assigning, and unloading delivery trucks with a forklift or pallet jack;
• Acting as the site primary first aid attendant and health and safety committee representative, managing incident documentation, assisting with accident investigations and follow up;
• Monitoring the Working Alone App and SPOT satellite communication device used by operations staff;
• Preparing correspondence, reports, briefing notes, and contracts, including charts and spreadsheets, drafting and formatting documents for review and signature;
• Handling inquiries by phone, email, or in person, providing information on branch services and programs;
• Collaborating with operations staff to develop maps and messaging for public notifications about upcoming projects or service interruptions;
• Updating the website maintenance page and Comox Valley Regional District website and assisting with press releases and social media posts;
• Processing applications, permits, and rebates in accordance with established procedures;
• Creating work orders for the crews from a variety of inputs as the designated CityWorks super user;
• Acting as the first point of contact for researching and responding to BC One calls;
• Maintaining project and invoice tracking systems.

Our ideal candidate is:

• A strong communicator with a collaborative approach, including the ability to relate effectively with internal and external contacts;
• Accurate and efficient with strong research and writing skills;
• Able to effectively balance multiple demands and priorities;
• Courteous and tactful, with strong customer service skills and the ability to effectively respond to complaints when required;
• Experienced in providing administrative and operational support for a public works, wastewater or water department, including experience with a computerized maintenance management system, with over one, up to two years of directly related experience;
• Educated in office administration, including an office administration course of six months to one year in duration at the post-secondary level following high school graduation (an equivalent combination of education and experience may be considered);
• Knowledgeable in the practices and processes involved in local government office administration with a general understanding of CVRD wastewater and water operations;
• Familiar with iMap, iCity, Collector App, PI Vision and water meter reading equipment and software;
• An advanced user of CityWorks, windows-based office applications such as Microsoft Office Suite, Adobe Acrobat and SharePoint applications, with emphasis on word processing, presentations, PDF editing and web utilization.

A valid BC Class 5 driver's license, First Aid-Level 1 including transportation endorsement and Forklift Operator certification is required, other preferred qualifications include First Aid-Level 2 and front-end loader training.