VIP Concierge, History

Live Nation Canada, Inc.

Toronto

On-site

CAD 23,000 - 32,000

Full time

4 days ago

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Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave for new parents

Roadie Babies program for work trips

Employee access to free live events

Job summary

Live Nation Entertainment in Ontario is seeking a guest-focused hospitality professional to join our premium spaces team. You will help craft memorable guest experiences, guide guests through venue spaces, and support VIP events with a hands-on, guest-first approach.

Ideal candidates bring 2+ years in fast-paced hospitality or concierge environments, experience with reservation systems (SevenRooms a plus), and a flexible schedule including evenings, weekends and holidays.

Qualifications

2+ years experience in fast-paced hospitality or concierge.
VIP hospitality or concierge experience is a strong asset.
Experience using a reservation system; SevenRooms familiarity is a plus.
Desire to make every guest experience memorable and special.
Humility, reliability, and a positive attitude in a fast-changing environment.
Able to work evenings, weekends and holidays as required.

Responsibilities

Create a warm and inviting environment for all guests.
Understand guest needs and recommend spaces to enhance their experience.
Assist in nightly sales and execution of VIP spaces.
Know venue and event night details to maximize guest experience.
Direct guests to various areas of History in a personable and inclusive manner.
Execute opening/closing tasks and assist with premium spaces operations.
Coordinate with vendors, talent and meet n’ greets as needed.
Read and assess situations to intercept and assist guests.
Use table management systems accurately and efficiently.
Communicate guest information to internal stakeholders.

Skills

Hospitality experience

Sales background

Customer service

Tools

SevenRooms

Job description

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Role & Responsibilities

Create a warm and inviting environment for all guests

Understand guest needs and be able to recommend various spaces throughout the venue to enhance their experience

Assist in the nightly sales and execution of VIP spaces

Extensive knowledge of venue and event night details to ensure guests experience is maximized

Ability to lead and direct guests to various areas of History in a personable and inclusive manner

Assist with executing event day operations within premium spaces – guestlist and registration, VIP experiences, handling vendors, talent and meet n’ greets

Capability to read and assess situations from afar and be able to intercept and help guests if needed

Accurate use and understanding of table management systems

Communicate with any internal stakeholders on any need to know information regarding guests

Assist with any opening or closing tasks as needed

Flexibility to perform other job related duties as required

Skills & Experience

2+ years experience in a fast-paced hospitality environment, VIP hospitality or concierge experience a strong asset

Strong preference given to those with a previous sales background in a retail or hospitality environment

Experience using a reservation system, familiarity with SevenRooms a strong asset

You desire the need to make every guest experience as memorable and special as possible

Humble, kind-spirited and reliable with a passionate and confident attitude

You’ve found the balance of being respectful and professional whilst being fun and jovial in a work environment

Ability to juggle and execute competing priorities while remaining calm and clear

You have strong attention to detail and customer service skills

You have the ability to take direction and work calmly and effectively under pressure

You possess a strong work ethic with a high sense of responsibility in an ever changing environment

You have the ability to work independently and within a team to juggle multiple prioritized tasks

Must be able to work evenings, weekends and holidays as required

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.

The expected compensation for this position in Ontario is: $20/hr

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.

Employment Equity Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law.

Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.

Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world.

Benefits