User Support Technician: Windows & Mobile Helpdesk

Whitehorsechamber; Canada; On-site; CAD 42,000 - 65,000; Full time

Job summary

The Whitehorse Chamber is seeking a dedicated User Support Technician to provide first-line technical assistance for hardware, applications, and communication software. The role covers troubleshooting, user training, and maintenance of IT systems.

You will support Windows servers, mobile devices (iOS/Android), and business applications, documenting solutions and contributing to continuous improvement of support processes. Candidates should be customer-oriented and tech-savvy.

Qualifications

• Experience or training in computer programming, network administration, or related fields is essential.
• Certification or specialized training from software vendors may be required by some employers.
• Hands-on experience in building PC hardware and troubleshooting hardware issues.
• Solid experience with Windows-based servers, networks, and general IT infrastructure maintenance.
• Familiarity with mobile operating systems such as Android and iOS.
• Excellent communication skills with a friendly, customer-oriented approach.
• Strong problem-solving skills with a focus on detail and efficiency.
• Ability to work independently and as part of a team, managing tasks in a safe and organized manner.
• Clear criminal background check, acceptable driving record, and a valid driver’s license are required.
• Must be authorized to work in Canada and currently reside in the Yukon.

Responsibilities

• Communicate effectively with users via electronic channels and in-person to understand, diagnose, and document technical issues.
• Research solutions using user guides, technical manuals, and other resources to resolve hardware, software, and communication software issues.
• Reproduce, diagnose, and troubleshoot problems, providing solutions to restore functionality for users.
• Provide personalized advice, training and support to users, helping them navigate and resolve common technical issues.
• Offer support for business systems, network connectivity, and internet access, ensuring smooth operations.
• Maintain a comprehensive log of reported issues, resolutions, and solutions, which can be referenced by other support team members.
• Contribute to the redesign of applications, software, and systems based on identified issues and user feedback.
• Assist in the supervision and training of junior technical support staff as needed.

Skills

Network administration

PC hardware

Windows servers

Mobile OS

Communication skills

Problem solving

Independent work

Driver's license

Work authorization

Yukon resident

Job description

The Whitehorse Chamber is seeking a dedicated User Support Technician to provide first-line technical assistance for hardware, applications, and communication software. The role covers troubleshooting, user training, and maintenance of IT systems.

You will support Windows servers, mobile devices (iOS/Android), and business applications, documenting solutions and contributing to continuous improvement of support processes. Candidates should be customer-oriented and tech-savvy.