user support technician

Techise; Wetaskiwin; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in computer retail seeks a Technical Support Specialist to assist users and manage technical issues. The role includes responsibilities such as user guidance, maintaining support logs, and supervising staff. Ideal candidates should possess relevant certifications and strong interpersonal skills.

Benefits

Transportation provided by employer

Parking available

Relocation costs covered

Qualifications

• 1 to 2 years experience in technical support.
• Certifications: ACP, MCP, A+ Certification.

Responsibilities

• Respond to users experiencing difficulties with computers.
• Provide advice and training to users.
• Supervise other technical support workers.

Skills

Client focus

Interpersonal skills

Problem-solving

Initiative

Organization

Education

College or CEGEP certificate or diploma (3 months to less than 1 year)

Job description

• Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• Experience : 1 year to less than 2 years

Work setting

• Computer hardware or software retailer / wholesaler
• Relocation costs covered by employer
• Willing to relocate

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 1 to 2 people

Certificates, licences, memberships, and courses

• Associate Computing Professional (ACP)
• Microsoft certified professional (MCP)
• A+ Certification

Computer and technology knowledge

• Security software
• Word processing software
• MS Windows
• TCP / IP

Security and safety

• Bondable
• Criminal record check

Transportation / travel information

• Travel expenses paid by employer

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• Are you willing to relocate for this position?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?
• Gasoline paid

Other benefits

• Transportation provided by employer
• Parking available

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