user support technician

Hanatech IoT Inc.; Halifax; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the IoT sector is seeking a Technical Support Specialist in Halifax. The role involves providing comprehensive support for computer systems and networks, troubleshooting user issues, and maintaining system performance. Candidates should have a strong background in networking technologies, Unix, and AWS, with 3-5 years of relevant experience. This permanent position offers a dynamic work environment with opportunities for professional growth.

Benefits

Parking available

Permanent work term

Qualifications

• 3-5 years of experience in technical support.
• Knowledge of Unix, AWS, and IoT technologies.
• Ability to supervise and provide training to users.

Responsibilities

• Provide technical support and network performance reporting.
• Consult user guides and implement solutions.
• Supervise technical support workers and maintain logs.

Skills

Unix

Networking software

Networking hardware

Networking security

File management software

Security software

Communication software

Project management software

Mac OS

MS Office

MS Windows

TCP / IP

Wireless networks

Perl

Cloud

Amazon Web Services (AWS)

Internet of things (IoT)

Unix Shell Scripting

Firewall

Education

Computer engineering, other

Job description

• Experience : 3 years to less than 5 years
• Computer engineering, other

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Evaluate and install computer hardware, networking software and operating system software

Computer and technology knowledge

• Unix
• Networking software
• Networking hardware
• Networking security
• File management software
• Security software
• Communication software
• Project management software
• Mac OS
• MS Office
• MS Windows
• TCP / IP
• Wireless networks
• Perl
• Cloud
• Amazon Web Services (AWS)
• Internet of things (IoT)
• Unix Shell Scripting
• Firewall
• Are you available for shift or on-call work?
• Are you willing to relocate for this position?

Other benefits

• Parking available
• Work Term : Permanent

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