User Site Support Analyst Level 2

Saint-Gobain Group; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

Join a leading company in material solutions as a User & Site Support Analyst (Level 2). You'll assist employees with daily PC issues, configure new equipment, and ensure efficient infrastructure functionality. Play a critical role in providing technical support and enhancing workplace efficiency in a dynamic environment with robust benefits.

Benefits

Excellent healthcare options

Parental leave and paid time-off

Company-funded Retirement Accumulation Plan

Tuition Reimbursement

Employee Recognition Programs

Apprenticeship Program for Skilled Trades

Pet Care options

Perks & Savings Program

Qualifications

• Minimum 3 years of experience in PC and/or IT management.
• Ability to influence others without direct authority.
• Experience with IT support and troubleshooting.

Responsibilities

• Assist employees with daily PC issues and provide support to the service desk.
• Configure new IT equipment and maintain existing infrastructure.
• Document interventions and contribute to the knowledge base.

Skills

Strong analytical skills

Excellent written communication

Excellent verbal communication

Problem-solving skills

Education

Associate or bachelor's degree (technical or business-related)

Tools

Microsoft Office/M365

ServiceNow

Job description

The primary responsibility of a User & Site Support Analyst (Level 2) is to assist Saint Gobain employees at both Headquarter and Field locations with daily PC issues and provide support to the service desk.

The User & Site Support Analyst (Level 2) will be tasked with configuring new PC infrastructure equipment, as well as maintaining and ensuring the proper functionality of existing PC infrastructure for Saint Gobain employees at their designated locations.

Additionally, they will serve as the remote eyes and hands for other SGTS teams to support local infrastructure needs at field locations. The User & Site Support Analyst (Level 2) will be the first escalation for the ITSM vendor.

IS THIS JOB FOR YOU?

Main Responsibilities:

• Technical Support:Assist Saint-Gobain employees with daily PC issues and provide support to the service desk.
• Configuration and Maintenance:Configure new IT equipment and maintain the functionality of existing infrastructure.
• Onsite Interventions:Perform analysis, diagnosis, and resolution of complex desktop problems for users.
• Remote Support:Act as the remote eyes and hands for SGTS teams to support local infrastructure needs.
• Incident Management and Documentation:Document interventions and contribute to the knowledge base.

The profile:

• Associate or bachelor's degree (technical or business-related) is a plus.
• Minimum of 3 years of experience in PC and/or IT management.
• Experience with Microsoft Office/M365, ServiceNow
• Ability to influence others without direct authority.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Repetitive tasks requiring flexibility to handle non-standard requests.
• Judgment needed to balance workload and deadlines while maintaining service quality.
• Service interruptions can significantly impact the ability to serve internal and external customers.
• Access to confidential information, adherence to security policies is crucial.
• Interaction with various service providers and internal functions.
• Dexterity of hands to operate computer tools.
• Occasional inspection of cables.
• Transporting moderately heavy objects.
• Occasional travel (11 to 25%).

A LITTLE MORE ABOUT US

Saint-Gobain, founded over 360 years ago, is a global leader in the design, manufacturing, and distribution of materials and solutions for the construction and industrial markets. With a presence in 79 countries and over 160,000 employees worldwide, Saint-Gobain is committed to creating sustainable and innovative solutions that improve the quality of life and well-being of people everywhere.

Our mission is to make the world a better home by designing and delivering innovative, sustainable solutions that enhance the built environment. We are dedicated to achieving net-zero carbon emissions by 2050 and fostering a diverse and inclusive workplace. Joining Saint-Gobain means becoming part of a dynamic and forward-thinking team that values innovation, sustainability, and employee well-being, offering a collaborative work environment and opportunities for professional growth.

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

BENEFITS IN JOINING US

What we offer…

We provide unique options to fit your unique lives! Our Total Rewards Program offers a total approach to well-being!

Our amazing benefits and programs include but are not limited to:

• Excellent healthcare options:Medical, vision, prescription & dental
• Family Focus & Time off: Parental leave, paid time-off, and Employee Assistance Program
• Financial Security: Company-funded Retirement Accumulation Plan - Registered Retirement Savings Plan (RRSP), Deferred Profit-Sharing Plan (DPSP), Tax-Free Savings Account (TFSA), andEmployee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Employee Recognition Programs:We regularly celebrate and recognize when employees go above and beyond
• Apprenticeship Program for Skilled Trades: Designed to develop your technical skills and knowledge in Skills Trades
• LiveWell: Rewarding you for living a healthy lifestyle
• Be Well Be You: Our comprehensive benefits, resources, and programs platform to help you and your family be well, wherever you are in life (Emotional, Physical, Financial, and Social)
• Pet Care options: Insurance plan, prescription discount program, and pet care for your furry friends
• Perks & Savings Program:access to thousands of gift cards, in-store and online discounts, as well as cashback offers.