Application Support Analyst - (Oracle Cloud Fusion)

Andrew Peller Limited; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the wine industry is seeking an Application Support Analyst to enhance and maintain its IT systems. The role involves providing support for a range of applications, including Oracle Cloud, while fostering collaboration between teams and contributing to continuous improvements. Successful candidates will possess strong technical skills and the ability to thrive in a fast-paced environment.

Benefits

Competitive Compensation

Development and Growth Opportunities

Mentorship and Strong Leadership

Qualifications

• 3-5 years' experience with Oracle and Databases.
• Experience in network and system administration.
• Knowledge of POS systems and applications.

Responsibilities

• Troubleshoot technical issues for various applications.
• Write reports and SQL extracts using Oracle tools.
• Collaborate with teams to ensure solutions are viable.

Skills

Technical Troubleshooting

Analytical Skills

Communication

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Oracle Cloud

LS Retail

Microsoft Dynamics

SQL

Job description

Grimsby, ON, Canada

Job Description

Posted Monday, May 26, 2025 at 4:00 AM

#BeExtraordinary

AtAndrew Peller Limited (APL), our mission is to be Canada’s #1 branded wine and

craft beverage company by delivering the perfect brand experience for every

lifestyle and occasion. Through our commitment to excellence, honouring our

roots, owning it, fostering belonging and driving to succeed, we inspire teammates to be extraordinary every day.

Who We Are

We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking.

We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience.

The Application Support Analyst will be responsible for maintaining and improving computer systems managed by the Information Technology department. We are seeking someone with Oracle Cloud Fusion experience.

Location: Hybrid - must be available for training and weekly meetings in Grimsby or Oakville Ontario.

What to expect -

• Supporting Oracle Cloud, LS Retail, Magento and all software applications at APL including support of network, servers, and storage.
• As part of the Application Support team, you will be accountable for the performance and availability of all APL Applications used by all users at various locations across Canada.

What we offer - Competitive Compensation, great perks, amazing total pay package, development and growth through mentorship and strong leadership, so much more!

Specific Accountabilities:

• Troubleshoot technical issues for Oracle Cloud, LS Retail, Magento, Microsoft Dynamics and all APL owned applications and its environments.
• Write and create reports and SQL extracts as needed using Oracle Accounting reporting suite, Oracle BI Publisher, Oracle BI Cloud Analytics
• Collaborate with Business and Project Leads, as well as IT team to resolve issues and to ensure solutions are viable and consistent.
• Creating system guidelines and manuals for the organization for Oracle Cloud, LS Retail, Magento, Microsoft Dynamics and all APL owned applications and its environments.
• Keep current on OCI technologies, especially Oracle database.
• Implements computer system requirements by defining and analyzing system problems.
• Provide support with designing, and testing standards and solutions for all APL Applications.
• Maintaining and upgrading existing systems as required.
• Defines application problems by conferring with users, evaluating procedures and processes.
• Develops solution by preparing and evaluating alternative workflow solutions and validates results by testing programs.
• Conducts regular reviews of systems and generates reports on efficiencies and improvement areas.
• Structuring and prioritizing business requirements and communicating plans for review and approval.
• Maps and documents interfaces between legacy and new systems.
• Understand software development lifecycles, change request processes
• Participate in projects as needed.
• Provide Level 1.5 and level 2 support.
• Provide support after hours and/or weekends as required

Working Relationships:

• Direct Reports: None
• Works closely with all employees across all divisions and departments on a daily basis

Dimensions

• Production planning tool(s) availability.
• Participation in Oracle based projects.
• Efficient issue resolution.
• Physical Effort: Office environment- extended periods of sitting & computer use. Occasional lifting/carrying equipment and working in awkward positions.
• Physical Environment: Office space, occasional work within retail stores/Estate properties /production. Occasional travel by car or airplane may be required.
• Sensory Attention: High-level attention to detail required.
• Mental Stress: The pressure for results is moderate and intermittent

Skills, Knowledge, Experience:

• Bachelor's degree in Information Technology or Computer Science.
• Minimum 3 - 5 years' experience with Oracle and Databases.
• Minimum 3 - 5 years network and system administration experience
• 3 -5 years' experience implementing, configuring, and managing systems (Oracle Cloud, LS Retail, MSSQL).
• Strong verbal and written communication skills, with the ability to liaise with key business stakeholders, internal team members and vendors.
• Knowledge on POS system and Application (LS Retail, Microsoft Dynamics)
• Highly organized, with the ability to multi-task, schedule and balance competing priorities to meet deadlines.
• Working individually and within a team, in a dynamic, fast-paced and customer-focused environment.
• Ability to collaborate with other internal or external stakeholders
• Excellent analytical and problem-solving skills.
• Proactive mindset with a commitment to continuous learning and improvement.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest; only those applicants selected for an interview will be contacted.

Accommodation:
Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment. If you require an accommodation to apply or interview for a position, please email [e-mail]

Equal Opportunity Employment:
At Andrew Peller Limited, we are committed to creating and celebratinga culture of Diversity, Equity, Inclusion and Belonging. We are an equal opportunity employer committed to ensuring every person has a right to equal treatment with respect to employment without discrimination or harassment because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression,age, record of offences, marital status, family status or disability.