Senior Desktop Support Analyst

Dacaro Services; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Dacaro Services is seeking a Trade Floor Support Technician to deliver exceptional onsite technical support for a high-performance trading environment. The ideal candidate should have 3+ years of experience in IT support, particularly in financial services, and possess strong troubleshooting and communication skills to effectively assist VIP users.

Qualifications

• Experience supporting VIP users with professionalism.
• Familiarity with trading platforms (Bloomberg, Reuters).
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide onsite Level 1–2 support to traders and VIP users.
• Troubleshoot trading applications and multi-monitor setups.
• Ensure compliance with data security procedures.

Skills

Troubleshooting skills

Communication

Interpersonal skills

Prioritization

Multitasking

Education

3+ years of IT support experience

Tools

Windows 10 / 11

MS Office 365

Active Directory

ITIL-based ticketing systems

Job description

This range is provided by Dacaro Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$45.00 / hr - CA$60.00 / hr

Direct message the job poster from Dacaro Services

We are seeking a highly responsive and polished Trade Floor Support Technician to deliver exceptional onsite technical support for a high-performance trading environment. This role requires hands-on experience supporting VIP users, a strong white-glove approach to customer service, and the ability to act with urgency and precision in a fast-paced, time-sensitive setting.

Key Responsibilities :

• Provide onsite Level 1–2 support to traders, executives, and VIP users across desktop, laptop, and peripheral issues in a trade floor setting.
• Deliver white-glove service with a professional, client-first attitude; ensure technical issues are resolved with minimal disruption to the user.
• Troubleshoot and resolve issues related to trading applications , Bloomberg / Reuters terminals, market data feeds, voice recording systems, and multi-monitor setups.
• Provide urgent support for trade-impacting incidents and escalate when necessary; follow through until resolution.
• Maintain and support mobile devices (iOS, Android), video conferencing systems, and remote access tools (VPN, VDI, Citrix).
• Monitor and document incidents, requests, and resolutions using the company’s ITSM ticketing system.
• Collaborate with infrastructure and application teams on escalations or recurring issues.
• Coordinate hardware refreshes, new user setups, and desktop moves / adds / changes.
• Ensure adherence to compliance, data security, and operational procedures on the trade floor.

Requirements :

• 3+ years of hands-on IT support experience, ideally on a trading floor or in a financial services environment .
• Proven experience delivering VIP / Executive-level support with professionalism and discretion.
• Familiarity with trading platforms, market data systems (Bloomberg, Reuters), and voice systems used in trading environments.
• Strong troubleshooting skills in Windows 10 / 11 , MS Office 365, Teams, remote access, and Active Directory.
• Ability to remain calm and effective under pressure; strong prioritization and multitasking skills.
• Excellent communication and interpersonal skills; confident dealing with demanding users.
• Must be comfortable working 100% onsite in a high-demand environment.

Preferred Qualifications :

• Experience with ITIL-based ticketing systems (e.g., ServiceNow).
• Certifications such as A+, ITIL, or MCP are an asset.

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Investment Banking

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