User Experience Designer

University of Toronto; Toronto; Hybrid; CAD 103,000 - 132,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

The University of Toronto Scarborough is seeking a seasoned UX designer/researcher to identify user and business requirements and help improve IITS websites and applications. You will contribute to planning, development and delivery of usability testing activities using in-person and remote feedback collection.

Reporting to the Manager, Web and Digital Technology, you will advise on process improvements, vendor selection, and design solutions for complex IT problems, lead IT projects, and

Qualifications

• Bachelor's degree in CS, Design, HCI or equivalent.
• Minimum five years of UX research/design experience.
• Excellent knowledge of web design standards and usability.
• Proven experience with prototyping and UX testing tools.
• Ability to translate UX feedback into actionable tasks.
• Experience analyzing traffic, metrics and feedback to define success targets.
• Experience leading design reviews and evaluating changes.
• Ability to develop accessible documentation.
• Strong communication and collaboration skills.
• Excellent time management and organizational skills.

Responsibilities

• Conduct usability testing for web applications.
• Analyze programming solutions for usability and best practices.
• Develop and maintain standards for visual and interface design.
• Analyze and design solutions for highly complex IT problems.
• Lead and plan IT projects and initiatives.
• Develop project schedules with milestones and reporting.

Skills

UX research

Usability testing

Communication

Project leadership

Problem solving

Education

Bachelor's degree in CS, Design or HCI

Tools

Prototyping tools

UX testing tools

Job description

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Description

About us

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

Information & Instructional Technology Services (IITS) provides the technological vision and leadership for the development and implementation of information systems, processes, and associated technology to support the University of Toronto Scarborough Campus' academic mission and administrative operation. IITS works closely with faculty, staff, and student groups to provide timely, top-quality service and technological solutions across the University of Toronto Scarborough community. Discover a campus filled with energy, culture and world changing ideas and facilities. A place where diversity fuels innovation.

This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence ). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity

Under general direction of the Manager, Web and Digital Technology, the successful incumbent will identify user and business requirements and will help to determine potential areas for improvement for IITS websites and applications by working with various University of Toronto Scarborough campus teams. Duties include contributing to the planning, development and delivery of User Experience testing activities for UTSC technical products, using both in person and remote options for feedback collection. Advising on process improvements for ongoing feedback collection, as well as vendor and tool selection.

Your responsibilities will include:

• Conducting usability testing for web applications
• Analyzing programming solutions to ensure compliance with best practices and industry standards
• Developing and maintaining standards and styles for visual and interface design of digital platforms
• Analyzing, recommending and designing technical solutions for highly complex IT problems
• Leading and planning IT projects
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting

Essential Qualifications

• Bachelor's Degree in Computer Science, Design, Human-computer interaction or equivalent or acceptable combination of equivalent education and experience with application development.
• Minimum five (5) years of related experience in user experience research, design and/or directly related roles.
• Excellent knowledge of web design standards and usability factors.
• Proven experience with prototyping and UX testing tools.
• Excellent knowledge of designing and conducting user experience testing and content through a variety of methods fora diverse audience.
• Proven experience in analyzing User Experience feedback and translating into actionable tasks.
• Proven experience analyzing traffic, user metrics and feedback to recommending actionable success metric targets.
• Experience in establishing measurable success metrics.
• Proven experience in conducting design review and evaluation sessions (both pre- and post- implementation), analysis and providing recommendations for changes.
• Proven experience in developing and maintaining accessible documentation.
• Excellent problem solving skills.
• Demonstrated initiative, creativity and desire for excellent customer service and innovation.
• Excellent communication skills (both written and verbal) to a diverse audience.
• Experience leading team discussions and demonstrating a collaborative approach to problem solving.
• Excellent time management and organizational skills with the ability to work independently and efficiently in a busy environment with shifting priorities.
• Strong attention to detail.
• Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of respectful and collegial learning and working environment.

Assets (Nonessential)

• Good project management experience and skills.

To be successful in this role you will be:

• Accountable
• Adaptable
• Meticulous
• Proactive

Note

This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline .

Closing Date: 09/15/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: UTSC HR

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please seehttp://uoft.me/UP .

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please [e-mail] .