Unit Secretary: Healthcare Admin & Patient Experience

Mackenzie Health; Vaughan; On-site; CAD 36,000 - 48,000; Full time

Job summary

Mackenzie Health is seeking a diligent Unit Secretary to provide clerical and administrative support within a fast-paced hospital environment in Vaughan. You will enter admissions, transfers and discharges in EPIC, handle phone calls and coordinate with staff, patients and families to ensure smooth post-discharge follow-up.

The role requires Grade 12, Medical Terminology knowledge, and organizational excellence, with strong verbal and written communication and a dedication to compassionate care.

Qualifications

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.
• Experience in an administrative/clerical role, preferably within a healthcare environment.
• Excellent verbal and written communications skills.
• Excellent organizational skills.
• Typing speed of 40 wpm.
• Demonstrates empathy and customer service skills.
• Ability to deescalate situations.
• Proven attendance record.
• Adheres to patient and staff safety policies.

Responsibilities

• Provide clerical and administrative support to maintain a progressive, efficient healthcare environment.
• Input data for admissions, transfers, and discharges; enter consults and print labels; update EPIC work lists.
• Respond to telephone inquiries and call bells; communicate with staff, patients and families including post-discharge calls.
• Maintain and order office and hospital equipment and supplies.
• Demonstrate commitment to Mackenzie Health's Caring values.

Skills

Verbal communication

Written communication

Typing 40 wpm

Empathy

Customer service

Keyboarding

Education

Grade 12 or equivalent

Tools

Microsoft Office

EPIC

Job description

Mackenzie Health is seeking a diligent Unit Secretary to provide clerical and administrative support within a fast-paced hospital environment in Vaughan. You will enter admissions, transfers and discharges in EPIC, handle phone calls and coordinate with staff, patients and families to ensure smooth post-discharge follow-up.

The role requires Grade 12, Medical Terminology knowledge, and organizational excellence, with strong verbal and written communication and a dedication to compassionate care.