Unit Secretary

Mackenzie Health; Vaughan; On-site; CAD 36,000 - 48,000; Full time

Job summary

Mackenzie Health is seeking a diligent Unit Secretary to provide clerical and administrative support within a fast-paced hospital environment in Vaughan. You will enter admissions, transfers and discharges in EPIC, handle phone calls and coordinate with staff, patients and families to ensure smooth post-discharge follow-up.

The role requires Grade 12, Medical Terminology knowledge, and organizational excellence, with strong verbal and written communication and a dedication to compassionate care.

Qualifications

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.
• Experience in an administrative/clerical role, preferably within a healthcare environment.
• Excellent verbal and written communications skills.
• Excellent organizational skills.
• Typing speed of 40 wpm.
• Demonstrates empathy and customer service skills.
• Ability to deescalate situations.
• Proven attendance record.
• Adheres to patient and staff safety policies.

Responsibilities

• Provide clerical and administrative support to maintain a progressive, efficient healthcare environment.
• Input data for admissions, transfers, and discharges; enter consults and print labels; update EPIC work lists.
• Respond to telephone inquiries and call bells; communicate with staff, patients and families including post-discharge calls.
• Maintain and order office and hospital equipment and supplies.
• Demonstrate commitment to Mackenzie Health's Caring values.

Skills

Verbal communication

Written communication

Typing 40 wpm

Empathy

Customer service

Keyboarding

Education

Grade 12 or equivalent

Tools

Microsoft Office

EPIC

Job description

Job Description

In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Unit Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position inputs data information for admissions, transfers, and discharges Including entering consults, print labels, and completes work lists on EPIC The unit secretary will respond to telephone inquiries and call bells, and communicates with staff, patients and families including making post discharge calls

Job Description

In collaboration with nursing, other hospital staff and various community services, provides clerical and administrative support to maintain a progressive, efficient, organized healthcare environment that further enhances the patient and staff experience. The Unit Secretary operates, maintains and orders different types of office and hospital equipment and supplies in a fast paced, dynamic, open concept setting. This position inputs data information for admissions, transfers, and discharges Including entering consults, print labels, and completes work lists on EPIC The unit secretary will respond to telephone inquiries and call bells, and communicates with staff, patients and families including making post discharge calls

What must you have?

• Grade 12 or equivalent.
• Working knowledge of Medical Terminology.

What else do you bring?

• Prior experience in an administrative/clerical role required, preferably within a healthcare environment.
• Keyboarding skills (40 wpm).
• Experience with computer applications, including Microsoft Office.
• Must demonstrate excellent verbal and written communications skills.
• Must demonstrate excellent organizational skills.
• Demonstrates ability to effectively deescalate situations
• Demonstrates Customer Service skills
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, Your Profile Also Includes

• Previous experience within the Unit Secretary classification.
• This position is represented by OPSEU.
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.