Service Assistant

Mackenzie Health; Vaughan; On-site; CAD 42,000 - 52,000; Full time

Job summary

Mackenzie Health is seeking a Service Assistant to support hospital units by performing a variety of tasks to maintain a clean, safe, and efficient environment. You will help move equipment, assist with patient transport, and ensure supplies and linen are properly managed across the unit.

Ideal candidates have Grade 12 education and some healthcare exposure; strong English communication and a proactive, safety‑minded approach are essential.

Qualifications

• Completion of Grade 12 education or equivalent.
• One year experience in a Healthcare environment would be an asset.
• Demonstrated technical/mechanical ability.
• Demonstrated interpersonal skills.
• Demonstrated customer service excellence.
• Good command of English language (reading/writing/oral).

Responsibilities

• Assist unit staff with moving chairs, beds, stretchers, machines and equipment.
• Transport patients within the unit under direct clinical supervision.
• Deliver and pick up equipment and supplies.
• Deliver patient lab specimens, blood tests, x-rays to appropriate area.
• Set up isolation precautions and manage linen and carts.
• Monitor and maintain unit supply carts and inventory.
• Assist with room readiness for new admissions and safety checks.
• Support routine audits and unit cleanliness as required.

Skills

Interpersonal skills

Customer service

Problem solving

Dexterity

English proficiency

Education

Grade 12 education

Healthcare experience asset

Job description

Job Description

The Service Assistant will assist in performing a variety of services and functions to the support of the unit, following infection control and departmental policies and procedures.

Job Description

The Service Assistant will assist in performing a variety of services and functions to the support of the unit, following infection control and departmental policies and procedures.

Contribute To Safe, Quality Care By

• Assisting unit staff with moving chairs, beds, stretchers, machines and other equipment.
• Assisting with the transportation of patients within the unit, under direct clinical supervision.
• Delivering and picking up equipment and supplies.
• Delivering patient lab specimens, blood tests, x-rays to appropriate area.
• Setting up isolation precautions (linen hampers, cart, waste container, isolation linen.
• Distributing linen to patient room.
• Following the direction from the health care team in code situations and peak activity times.
• Monitoring and emptying soiled linen bins.
• Assisting in ensuring patient rooms are ready for new admissions.
• Performing regular safety checks on patient room (i.e. check of bed alarms, ensures room is free of trip hazards).
• Performing regular audits as required (i.e. Hand-Hygiene Audit Checklist).
• Assisting with room cleanliness.
• Monitoring unit inventory and restocks items.
• Restocking unit-specific supply carts, restocking inventory delivered to unit, pick-up/delivering supplies and equipment, re-stocks isolation supplies.
• Maintaining inventory levels of Non-JIT supply carts and provides inventory list to Unit Secretary.
• Checking and stocking patient/treatment areas and supply carts, including Hallway supply cart, hallway linen carts, wound carts, isolation carts, etc.
• Collecting restraints, lifts, slings and other patient specific equipment for laundry for pick up by laundry staff.

What must you have?

• Completion of Grade 12 education or the equivalent combination of education and experience.
• One year experience in a Healthcare environment would be an asset.

What else do you bring?

• Demonstrated technical/mechanical ability and dexterity.
• Demonstrated interpersonal skills.
• Demonstrated customer service excellence.
• Demonstrated problem solving and troubleshooting aptitude on various equipment.
• Good command of the English language, including reading, writing and oral skills.
• Satisfactory attendance.
• Physical ability to perform the essential duties of the job.
• Use key phrases at key times.
• Proven attendance record.
• Ability to perform the essential duties of the job.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
• Demonstrates understanding of contribution to patient and staff safety.

Preferably, Your Profile Also Includes

• Previous experience within the Service Assistant classification.
• This position is represented by OPSEU.
• You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.