Unit Secretary (CUPE), ICU

Oak Valley Health; Markham; On-site; CAD 40,000 - 44,000; Full time

Job summary

Oak Valley Health is seeking a Unit Secretary for the Intensive Care Unit in Markham. The role combines clerical and reception duties on a high-velocity patient care unit, with responsibilities including patient reception, call routing, appointment bookings, and physician order processing.

The ideal candidate has ICU exposure, a Medical Office Administration Diploma, strong medical terminology knowledge, and proficiency across Meditech 6.0 and Microsoft Office.

Qualifications

• Unit secretary/medical clerical experience required.
• ICU experience preferred.
• Recent Medical Office Administration Diploma from a recognized post-secondary institution required.
• Sound knowledge of medical terminology.
• Proficient computer and typing skills.
• Knowledge of payroll, order entry, registration and scheduling systems is an asset.
• Experience with Meditech 6.0 is preferred.
• Familiarity with Microsoft Office applications including Outlook, Word and Excel.
• Strong customer service, interpersonal and written and verbal communication skills.
• Ability to prioritize and manage multiple demands in a fast-paced environment.
• Strong critical thinking, problem solving and decision-making skills with a high attention to detail.

Responsibilities

• Receiving patients, visitors and/or hospital staff on the patient care unit.
• Responding to and referring telephone calls to appropriate personnel.
• Booking patient appointments and providing information related to patient care as authorized.
• Recording, organizing, inputting and filing physician orders in the computer.
• Ordering of supplies.
• Participating in special projects as requested.

Skills

Medical terminology

Typing speed

Customer service

Communication skills

Prioritization

Teamwork

Attention to detail

Problem solving

Education

Medical Office Administration Diploma

Tools

Meditech 6.0

Microsoft Office (Outlook/Word/Excel)

Job description

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.Land acknowledgement:Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.Who you are:You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsClosing Date: November 13, 2026What we need:The Unit Secretary is a valuable member of the Intensive Care Unit and has a significant impact on the efficient and effective operation of the patient care unit. The successful candidate will be responsible for both clerical and receptionist duties.Responsibilities will include:Receiving patients, visitors and/or hospital staff on the patient care unitResponding to and referring telephone calls to appropriate personnelBooking patient appointments and providing information related to patient care as authorized by the Director or her delegateRecording, organizing, inputting and filing of physician orders in the computerOrdering of suppliesParticipating in special projects as requestedWhat you bring to the role:Previous unit secretary/medical clerical experience required with preference to experience in a medical setting.ICU experience preferred.Recent Medical Office Administration Diploma from a recognized post-secondary institution required.Sound knowledge of medical terminologyProficient computer and typing skillsKnowledge of payroll, order entry, registration and scheduling systems is an asset.Experience with Meditech 6.0 is preferred. Must have familiarity with Microsoft Office applications including Outlook, Word and Excel.Strong customer service, interpersonal and written and verbal communication skillsAbility to prioritize and manage multiple demands in a fast pace environmentStrong critical thinking, problem solving and decision-making skills with a high attention to detailExcellent organizational skillsDemonstrated ability to work effectively within an interprofessional team as well as independentlyDemonstrated good attendance record with the ability to maintain this same standardDemonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as requiredWork Schedule:Shifts are days (7:30 am - 3:30 pm). This is a mastered schedule that repeats every 6 weeks. Week-ends are included in the master rotation.Please note schedules may change due to operational needs.Compensation:CUP C03Range:$28.69 - $32.28Who we are:Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.Oak Valley Health Equity, Diversity, Inclusion and Belonging statementOak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.