Unit Secretary (CUPE), ICU - Part Time - Markham Stouffville Hospital

Oak Valley Health; Markham; On-site; CAD 40,000 - 44,000; Full time

Job summary

Oak Valley Health is seeking a Unit Secretary for the Intensive Care Unit to support efficient patient care operations. The role combines clerical and receptionist responsibilities, including patient reception, call routing, appointment scheduling, and order entry.

Ideal candidates will have a Medical Office Administration Diploma, familiarity with Meditech 6.0, and strong computer and communication skills. ICU experience is preferred; a healthy, safe workplace is emphasized.

Qualifications

• Prior Medical Office Administration Diploma required.
• Sound knowledge of medical terminology and proficient typing skills.
• Experience with Meditech 6.0 is preferred.
• Familiarity with Outlook, Word and Excel recommended.
• Strong customer service, interpersonal and written and verbal communication skills.
• Ability to prioritize and manage multiple demands in a fast-paced environment.
• Strong critical thinking, problem solving and attention to detail.

Responsibilities

• Receiving patients, visitors and hospital staff on the patient care unit.
• Responding to and referring telephone calls to appropriate personnel.
• Booking patient appointments and providing information related to patient care as authorized by the Director or her delegate.
• Recording, organizing, inputting and filing physician orders in the computer.
• Ordering of supplies.
• Participating in special projects as requested.

Skills

Medical terminology

Typing

Payroll knowledge

Order entry

Registration systems

Scheduling systems

Meditech 6.0

Microsoft Office

Outlook

Word

Excel

Customer service

Interpersonal skills

Written and verbal communication

Prioritization

Attention to detail

Organizational skills

Teamwork

Problem solving

Education

Medical Office Administration Diploma

Tools

Meditech 6.0

Microsoft Office (Outlook, Word, Excel)

Job description

Land acknowledgement

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty. Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are

You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage.

You are a patient and/or client centred individual who performs at an exemplary standard.

You are a team player with excellent communication, critical thinking and prioritization skills.

Closing Date: November 13, 2026.

What we need

The Unit Secretary is a valuable member of the Intensive Care Unit and has a significant impact on the efficient and effective operation of the patient care unit. The successful candidate will be responsible for both clerical and receptionist duties.

• Receiving patients, visitors and/or hospital staff on the patient care unit
• Responding to and referring telephone calls to appropriate personnel
• Booking patient appointments and providing information related to patient care as authorized by the Director or her delegate
• Recording, organizing, inputting and filing of physician orders in the computer
• Ordering of supplies
• Participating in special projects as requested

What you bring to the role

Previous unit secretary/medical clerical experience required with preference to experience in a medical setting. ICU experience preferred. Recent Medical Office Administration Diploma from a recognized post-secondary institution required. Sound knowledge of medical terminology Proficient computer and typing skills Knowledge of payroll, order entry, registration and scheduling systems is an asset. Experience with Meditech 6.0 is preferred. Must have familiarity with Microsoft Office applications including Outlook, Word and Excel. Strong customer service, interpersonal and written and verbal communication skills Ability to prioritize and manage multiple demands in a fast pace environment Strong critical thinking, problem solving and decision-making skills with a high attention to detail Excellent organizational skills Demonstrated ability to work effectively within an interprofessional team as well as independently Demonstrated good attendance record with the ability to maintain this same standard Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required.

Work Schedule

Shifts are days (7:30 am - 3:30 pm). This is a mastered schedule that repeats every 6 weeks. Week-ends are included in the master rotation. Please note schedules may change due to operational needs.

Compensation

CUP C03 Range: $28.69 - $32.28

Who we are

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT). Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources. We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.

Oak Valley Health is one of Ontarioʼs leading community health care organizations. Across our two hospitals, Markham Stouffville Hospital and Uxbridge Hospital, as well as our Reactivation Care Centre, we deliver safe, high-quality care to more than 441,000 patients annually through diagnostic and emergency care services, clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and childrenʼs services. Oak Valley Health is proud to be part of the Eastern York Region North Durham Ontario Health Team. With over 600 professional staff, over 3,300 dedicated staff, and more than 900 active volunteers, we are committed to celebrating our people, fostering connections, and driving innovative growth.

We provide integrated care for healthier communities and deliver an extraordinary patient experience through our honoured to care culture to residents of Markham, Whitchurch-Stouffville, Uxbridge, and beyond.